RecRam

RecRam is a video-first feedback platform: customers answer with their screen, camera, voice or a form, and RecRam turns every answer into a searchable transcript and an AI summary.

What the app does

Ask a customer to show you the problem instead of describing it, without leaving the ticket.

• Ask for a video — one click creates a link for this ticket. The customer records their screen, camera or voice (or uploads a file) right in the browser. No app, no account.
• Send a form — pick any of your RecRam surveys, video forms or conversational forms.
• Answers come back to the same ticket — as an internal note with the AI summary, transcript, answers and attachments. Pending or solved tickets are reopened so nothing is missed.
• Watch in the sidebar — inline player with a transcript that follows playback, AI title and summary, files and images.
• Everything is linked — the customer's Zendesk details are attached to the answer in RecRam, and RecRam links back to the ticket.

Requirements

A RecRam account (https://recram.com) connected to your Zendesk account.

Data disclosure

When an agent opens a ticket, the app identifies the Zendesk account and agent through Zendesk signed URLs. Using the OAuth connection you approve, RecRam reads the ticket (subject, status, priority, channel), the requester (name, email, phone, locale, time zone, tags) and the requester's organization name, and writes internal notes, attachments, tags and the open status to that ticket. RecRam stores this requester snapshot with the request and the customer's answer (videos, transcripts, AI summaries, form answers) in your RecRam workspace so you can see who answered and which ticket it belongs to. RecRam does not read other tickets and does not sell data. Disconnecting Zendesk in RecRam revokes access. Privacy policy: https://recram.com/privacy-policy