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eazyBI

Create easy-to-use custom Zendesk reports, charts and dashboards

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eazyBI

Sobre este aplicativo

Create custom Zendesk reports with a flexible, powerful and easy-to-use analysis, visualization and reporting tool. Use pre-defined sample reports or easily create your own custom reports, charts and dashboards with a simple drag-and-drop interface.

  • Import your Zendesk data in minutes, including all your custom fields.

  • Up-to-date reports and charts with automatic daily updates and email notifications.

  • Have a full overview of created, solved, open or due Zendesk tickets.

  • Slice your reports any way you like — by status, ticket type, priority, requester, assignee or time.

  • Keep an eye on your "good" and "bad" satisfaction ratings and ratios.

  • Analyze your ticket wait time, resolution time and on-hold time information.

  • Create advanced KPI reports and dashboards with custom fields and calculations.

Start a 30-day free trial and see for yourself.

Privacy and data disclosure: eazyBI imports Zendesk ticket, user, organization, and group data via the Zendesk API. Imported data is stored securely on eazyBI Cloud servers and is used solely for generating reports and dashboards. For details, see the eazyBI privacy policy.

Detalhes do aplicativo

Como instalar

eazyBI is available as a Software as a Service (SaaS) solution.

  1. Go to eazybi.com and start a 30-day free trial (or go directly to eazyBI sign-up).

  2. After creating your eazyBI account, go to Source Data > Source Applications and click Add new source application. Choose Zendesk and click Create.

  3. Enter your Zendesk site URL (e.g. https://company.zendesk.com).

  4. Select whether it is a private or public Zendesk account.

  5. For private accounts, click Authorize to securely connect via OAuth. You will be redirected to Zendesk to grant eazyBI read-only access to your data.

  6. Once authorized, click Continue to start importing your Zendesk data and creating reports.

See more information at the eazyBI Zendesk documentation.

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