HubSpot by helphouse.io

HubSpot integration for Zendesk - made by helphouse.io

The HubSpot integration for Zendesk allows your support team to view and create different events that are happening in HubSpot directly from a ticket in Zendesk.

This integration allows them to provide the customer with a proper answer without leaving Zendesk and without bothering your sales organization.

Core features

• View and create Contacts or Company

• View and create Deals

• View and create Engagements such as meetings, calls, or emails in seconds.

• Control how much your agents can see.

• Arrange properties according to importance with drag and drop.

Community

We want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over toour community and let us know.

Made by helphouse.io - Zendesk Master Partner

This app is made by helphouse.io. We're a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.

We're experts in customer experience and Zendesk. And besides creating apps for Zendesk Marketplace, we also helpcompanies implement and optimize Zendesk.We've already helped dozens of companies save time and money doing just that. Feel freeto reach out to us if you have any questions.

Privacy Notice

This app connects your Zendesk account to your HubSpot account. In order to provide its functionality, the app accesses, uses, and stores the following data:

Data accessed from HubSpot:* Contact information (name, email address, phone number, and other CRM contact properties)* Company information (name, domain, and other CRM company properties)* Deal information (deal name, stage, amount, and other CRM deal properties)* Engagement records (calls, emails, meetings, notes, and tasks)* HubSpot owner/user information* Deal pipeline and stage configuration* Your HubSpot account information

Data accessed from Zendesk:* Ticket requester information (name and email address) — used solely to look up or match the corresponding contact in HubSpot

Purpose of data processing:All data listed above is accessed exclusively to display relevant HubSpot CRM information within the Zendesk ticket sidebar and to allow agents to create or update HubSpot records (contacts, companies, deals, and engagements) without leaving Zendesk. No data is sold or shared with third parties.

Data storage:* Your HubSpot Private App Access Token is stored securely as an encrypted Zendesk app setting and is used only to authenticate API requests to HubSpot on your behalf.* No HubSpot CRM data is persisted outside of HubSpot or Zendesk. Data is fetched in real time from HubSpot's API and displayed in the app; it is not stored on helphouse.io servers.

Third-party services:API requests are made directly to api.hubapi.com (HubSpot's API). All communication takes place over HTTPS.

For full details, please review our Privacy Policy and Terms & Conditions.