URL Builder Pro
Dynamic quick links: route agents directly to customer data, orders, or external tools
9 reviews
Installs
137
Works with
Support
Developer
Blue Canary Software Ltd.
Easily link external tools to your tickets
Links adjust dynamically based on the current ticket.
For example, if John Doe with user id 123 contacts you, links might be:
Profile (https://example.com/users/123)
Order History (https://example.com/users/123/order_history)
LinkedIn (https://www.linkedin.com/search/results/all/?keywords=John%20Doe)
Some other features for your team to customize with:
Tags- run analytics on clicked links
Color- differentiate links for your agents
Conditions- only have certain teams see the custom URL
Interface to help you build links
Documentation and additional settings can be found here!
How to install
Click Install, then configure the links in the app settings. See setup instructions for more details.
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Plans and pricing
Starter
Free 14-day trial, then $2.00 per agent, per month
Basic workflow templates
Single instance support
Standard integrations
Email support
Scale
Free 14-day trial, then $3.00 per agent, per month
Multi-product workflows
Advanced integrations
Team management
Link Builder
Priority support
Change management
Enterprise
Free 14-day trial, then $7.00 per agent, per month
Custom deployment
Custom integrations
Custom SLA
Dedicated Account Manager
Custom billing