Squarespace by Zenplates
View customer and order details from your Squarespace store in Zendesk Support
1 reviews
Installs
1
Works with
Support
Developer
Zenplates
This Squarespace Commerce integration app allows you to view customer, order and line item information from your Squarespace store within the Zendesk Support ticket sidebar. Eliminate context switching and allow your agents to provide a better support experience to your customers.
View orders
View all orders from the last 30 days
View orders associated with the current ticket requester
View orders by search term
Sort the list of orders by order number, created date or total
Filter the list of orders by order or line item property
Link orders to tickets using tags
View order details
View details of all line items in an order
View order payment history, including applicable taxes, discounts and refunds
View customer details, including billing and shipping addresses
View delivery details and tracking information
View all internal notes associated with an order
If you have questions or thoughts about how to improve this app, please contact us as we value your feedback.
For companies that enhance their Squarespace stores with a Zendesk Help Center, we offer a range highly customizable themes for Zendesk Guide.
How to install
To set up the Squarespace app in your Zendesk account:
Generate an API key in your Squarespace account. Ensure that you check the Orders permission, as this is required for the app to function.
Install the app from the Zendesk App Marketplace.
Enter the API key from the first step on the Installation page.
Enjoy the convenience of having Squarespace Commerce customer and order information at your fingertips in Zendesk Support!
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