Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing

Flow for Zendesk increases your agents efficiency by integrating Flow services directly into Zendesk. Flow for Zendesk allows your agents to focus on the conversation and not the tools; get the features, information and automation you need inside Zendesk to be more productive and provide an excellent customer experience

Key benefits:

Excellent customer experience. Flow for Zendesk displays essential customer information before the interaction even begins, enabling a personalized and well informed customer interaction.
Focus on the conversation. With Flow for Zendesk agents no longer need to switch between applications during an interaction to use the features required to provide an excellent customer experience.
Efficient and empowered agents. Flow for Zendesk removes a lot of the error prone and boring manual input required to keep data consistent and conversations coherent over time, offering a more efficient workday with much less frustration.

Key features:

Receive or make calls (including click to dial) inside Zendesk without having to install a separate app.
Create a contact for a previously unknown caller with a click.
Complete softphone capabilities such as call transfer, mute, put on hold etc. inside Zendesk.
Contact popup with related information displayed for all calls with a number matching a contact record in Zendesk.
Navigate to contact information and related information with a click.
See colleagues line (presence) and profile status.
Manage availability and queue membership.
View live queue statistics, monitor current queue calls and view queue call history.
View call history and listen to recorded calls and voicemails.
Other integrations, such as bankId, queue caller id, custom URL-pop on answer etc. work seamlessly inside Zendesk.

Flow

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