Loop Returns

Loop is the post-purchase platform that enables Shopify's biggest brands, such as Allbirds, FIGS, Princess Polly and Chubbies, to transform returns into exchanges. Loop helps over 1,200 brands increase customer loyalty, retain more revenue, and lower reverse logistics costs.

Through innovative features like Instant Exchanges, Shop Now, and Bonus Credit, Loop has helped merchants retain more than $400 million in revenue over the past five years. Learn more at www.loopreturns.com

Loop’s integration with Zendesk brings our powerful returns and exchanges data directly into your Zendesk platform. With the post purchase experience mapped to your contact information, your support team now has a customer’s complete journey in a single click.

Returns and Exchange Data

• Date return was submitted

• Status of the return

• Shipping data

• Items returned

• Return reasons

• Return type - refund, exchange, store credit

• Customer information

Don’t see what you’re looking for? Follow a direct link back to your Loop portal for deeper insights. Save your team time while creating a memorable, positive returns experience with the Loop integration for Zendesk.

Learn more about how we handle your data in our Privacy Notice and Data Processing Addendum.