Automate 60% of your support with Ultimate.

The customer support automation platform for enterprise. The Ultimate platform, including generative AI UltimateGPT, enables customers to automate 60% of their digital support channels - decreasing costs, empowering agents, and delivering amazing customer experiences. Leveraging the latest conversational and generative AI technology, our Triage & Response Automation solution empowers brands to

Provide instant, 24/7 customer resolutions in 109 languages
Maximize productivity and minimize effort for support teams
Scale support capacity without scaling costs

What makes Ultimate different from other bot and automation providers?

Our seamless integration with Zendesk allows you to:

- Retain all of your conversation data in Zendesk, not a third-party app

- Route and enrich Zendesk tickets

Create smart escalations to human agents
Measure your bot's performance in Zendesk

We support custom integrations with your existing tech stack to:

Capture unique inputs like order numbers and tracking IDs to personalise each interaction
Provide your customers with real-time information from your data warehouse
Process API calls to enable end-to-end automation for workflows like returns and exchanges

With years of industry expertise:

We’re innovators in the field of support automation and constantly work to bring you the latest advances in conversational and generative AI technology
Global brands like Zendesk, DeepL, Finnair, and TransferGo trust our AI-powered solution
We take security seriously — we’re proud to be GDPR and SOC2 type-2 compliant

Ready to start your automation journey?

Find out your automation potential by scheduling a free consultation with one of our AI Experts.

Triage & Response Automation by Ultimate

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