nps.today

Bring customer feedback into your support workflow. Built by Cloudhuset, this integration connects Zendesk with nps.today so you can manage survey campaigns and view feedback alongside your tickets.

Customer feedback where agents work

• View a customer's previous survey ratings and comments directly in the ticket sidebar.

• Give agents context from earlier feedback without switching tools.

Surveys that fit your workflow

• Connect tickets to campaigns: Choose the appropriate nps.today campaign based on your support workflow.
• Choose the right timing: Request feedback when a ticket is solved or at another point in the customer journey.
• Choose your delivery approach: Send surveys through Zendesk email notifications, nps.today invitations or messaging conversations.
• Work with Auto Assist: Survey messages are added to the suggested reply for the agent to review and approve.
• Customize survey messages: Use built-in messages for 12 languages or add your own translations.

Getting started

An nps.today account and API key are required. Connect your account and manage your survey preferences from the app's Settings page. Agents using the integrated Feedback App also need nps.today access with the same email address as their Zendesk account.

Data handling & privacy

The app accesses customer contact details, agent information and relevant ticket data to connect Zendesk with nps.today, manage surveys and display customer feedback. You can configure which data your survey workflows send to nps.today.

Data is exchanged over HTTPS using authenticated connections. Survey data is processed by nps.today, and the app temporarily stores operational information in the browser.

We use Google Analytics to understand app usage, such as how often customer feedback is viewed and which ticket channels it is used with. We do not collect any personally identifiable information (PII) through our app-usage analytics.