Discord is a dynamic platform for customer interactions, and we understand the significance of these conversations. With our app, you can receive and manage Discord discussion threads within your customer support processes in Zendesk.

Features

• End-users can maintain multiple open conversation threads.

• Receive Discord messages in Zendesk.

• Reply to your Discord users via Zendesk in private threads.

• Add tags to Discord tickets.

• Messages synchronize in near real-time, typically within seconds.

• Use standard Zendesk Explore reporting.

• Connect multiple Discord servers you own.

Find out more details and videos on our website

About OAPPS LLC

OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers

Learn more about our work at OAPPS.io.

Support

For annual payment options or if you do not have a credit card, contact us via our help center.

💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.

Data Handling & Privacy

• Transfers messages between Discorder and Zendesk; no other Zendesk data accessed.

• Data stored: user id, username, nickname, email, public messages, server id and name.

• Retention: messages 30 days.

• Secure backend processing; access restricted to required integration permissions.

Privacy policy