Berlin, Germany | 330 projetos | 7 certificações
Learn how to automate, make your processes efficient and encourage self-service. Zendesk Enthusiasts. Helping companies onboard, optimize & scale their customer service solutions in Zendesk.

We’ve been working as Zendesk consultants for a decade now and we love what we do.

A few reasons to work with us:

💪 Go from reactive to proactive!

😥 You stop worrying if everything is going to crash.

👀 Because you’re not sure your agents are seeing the right tickets.

📈 Get a breather by looking at the right metrics.

👾 Because I help you get rid of that backlog.

🎼 Reduce friction. Optimise. DO IT RIGHT!

⚙️ We hate repetitive tasks too.

🧀 Cheezy, but we love what we do.

😊 Collect client feedback and increase CSAT.

🏅 We help you clean up.

💰 Save 20% per year on company spendings.

😍 More time, more money, less churn

We help enterprise companies deliver memorable Customer Experiences and I’m very grateful to have the opportunity to do so.

Get the "8 Secret Tips To Help You Optimise Your Zendesk" FREE Ebook here

Get the "10 Processes To Automate in Zendesk Ebook here

FREE 12h onboarding course with Zendesk methodology implemented by Zendesk for 1000+ projects here

If you are an existing user - We recommend starting out with an Account Healthcheck. This is how one would lood like. With it, and along with your scope of work, we will be able to determine the level of effort I need to put into your project. As a bonus, I will point out some easy fixes to improve your processes. On me. If you bring it up, I will do it for free.

If you're only starting out with Zendesk, I would like to know: 1. What is your business goal for using Zenedesk? 2. How would a successful implementation look like? 3. What did you do in the past? 4. How did you get here?

After a scoping call, I can translate your flows into Zendesk features and determine the level of effort for your project.

We’ve built 50 apps for private and public accounts. I don’t work alone, I have a team of talented developers I work with. Depending on the app requirements and/or the technical specs of your data, I find the badass solution for you. See the apps I've uploaded below.

We also do Zendesk Sunshine - the new data sorting feature. Check out my app.

We love customizing Guide experiences. This is hands on combining all of my experience - UX meets CX. If you need a sleek navigation and tips on how to deflect tickets, I have a lot of suggestions you could use. Book a call with me and I’ll share some tips and tricks for free. My portfolio here.

Reporting - Visualizing your data is key when seeing if your KPIs work, how your agents are performing, and where you need to improve. I cannot stress enough how important Zendesk Explore is for your Customer Satisfaction.

Check out my website for use cases and more CS googies.

Serviços oferecidos
Development Services
Design/Guide Theming
System Integrator
CX Consultant
Western Europe
North America
Eastern Europe
Tipo de parceria
App Developer
Implementation Partner
Solution Provider
Referral Partner
Business Service Provider
Theme developer

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