We have 12 years implementing Business Solutions, our key experience is in BPM, ERP, CRM, AI Agents and CX Project Implementation
JBconsulting: Experts in Digital Transformation and Customer Experience
JBconsulting is a leading consulting and implementation firm for business solutions, with a specialized focus on Customer Experience (CX), CRM, BPM, AI Agents and ERP platforms.
As a Zendesk Advanced Partner, we have more than 5 years of experience and more than 100 successful implementations, helping companies from all sectors to improve their relationship with customers and optimize their internal processes.
Our mission is to drive the digital transformation of companies through technological tools that facilitate automation, operational efficiency and an exceptional customer experience. We work hand in hand with our clients to design customized strategies that align technology with their business objectives, guaranteeing measurable and sustainable results.
In the area of Customer Experience (CX) and CRM, we implement advanced solutions that allow managing omnichannel interactions, improving response times and increasing customer satisfaction. Thanks to our alliance with Zendesk, we offer platforms that optimize customer service, integrating artificial intelligence and automation to make support and sales processes more efficient.
Our experience in Business Process Management (BPM) allows us to redefine business workflows, eliminating bottlenecks and improving productivity. We design and implement agile and flexible operating models that adapt to market changes and promote data-driven decision-making.
In addition, we offer AI Agents solutions, integrating artificial intelligence into customer service channels to optimize ticket management, predict customer needs and provide high-quality automated responses. With this technology, we help companies reduce operating costs and improve the availability of their service.
With a team of highly trained experts and a consultative approach, at JBconsulting we not only implement technology, but we also accompany our clients throughout the entire process of adopting and optimizing their platforms. Our commitment is to provide innovative solutions that boost the profitability and competitiveness of companies in an increasingly digital environment.
If you are looking for a strategic partner to help you boost your business with cutting-edge technology, at JBconsulting we are ready to accompany you on your path to operational excellence and a superior customer experience.
