Provide the customer experience that sets you apart from your competition: Seamlessly integrated into Zendesk, Five9 provides agents with powerful-yet-intuitive call controls for inbound, outbound, and blended calls & campaigns directly from their familiar Zendesk application.
Five9 enriches the user experience, seamlessly integrating into the look, feel, and workflow of your Zendesk desktop. Taking agent productivity to new heights, Five9 empowers agents with valuable information and rich customer context to improve the customer experience
Five9 provides: * User-centric agent experience integrated with CTI as a single desktop for Zendesk * Automatic Call Distribution (ACD), routing calls to the right agent based on skill and utilization * Interactive Voice Response (IVR) to enhance pre-call routing for open tickets or categorized callers * Match call information with Zendesk data, with corresponding screen pop/agent notifications * Predictive, Power, Progressive and Preview Dialer
The Five9 Advantage: * Fast: The speed and ease of our deployments make us stand out from the competition * Easy: Unlike complex on-premise contact centers, Five9 was created with the business user in mind * Affordable: Our subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis * Secure: The Five9 architecture is designed with firewalls, intrusion prevention, and a vulnerability management system to protect your data * Reliable: Five9 successfully processes over 3 billion customer interactions a year for over 2,200 customers