Text by Zendesk

Skip the small talk. For quick answers and easy updates, support your customers with text messages.

When texts become tickets

The moment a customer texts you, their message automatically becomes a ticket in Support. From there, agents can apply macros, triggers, and other business automations to respond quickly and easily.

business text messaging

Let them know the latest

Sometimes the best defense is a good offense. Get ahead of support issues by sending proactive messages, or create triggers for automatednotifications and alerts.

business messaging

Works right out of the box

Texting and SMS is built into the Zendesk ticketing system. Teams can get started in minutes — no need to hire developers or an implementation team.

zendesk text


Freshly + Zendesk: Fresh with food and customer engagement

“There’s an overall organic increase in the number of customers contacting us because we’ve now made it easier for them to do so. Zendesk has allowed customers to move away from other channels while also putting contacts into more efficient channels for us.”

Colin Crowley

Vice President of Customer Service

Read customer story