August’s Fresh Take on Integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences.

Universal Toolkit by LEAFWORKS (Support)

Universal Toolkit by LEAFWORKS combines seven specialized apps designed to simplify and structure your support processes, without additional interfaces, directly within your existing Zendesk instance. As part of this package, you get Side Tickets Premium, Attachments Manager, Deeplinks Plus, Conditional Fields, Ticket Manager Plus, Related tickets, and Alert Wrong User; all of which are available independently in the Zendesk Marketplace.

MICOCO App by INSPITEC (Support)

MIDOCO App by INSPITEC automatically provides all relevant customer and booking data from MIDOCO when opening or creating a ticket – no system switch or manual data search required. Whether via email, phone, or chat – based on the contact information in the ticket, a live search is performed in MIDOCO. A clear overview of the customer profile is returned, all bookings, and all associated travel orders – with detailed information on bookings such as package tours, flights, hotels, insurance, car rentals, and more. Tickets can be linked or unlinked to a customer or booking at the click of a button, including a direct jump into MIDOCO for detailed processing.

Auto Merge 2025 (Support)

Auto Merge 2025 automatically detects and solves duplicate tickets across all channels according to your business logic. For example, if a customer submits the same request twice through your web portal and once by WhatsApp, the three requests will result in only one ticket.

ShippingBo Connector by Volvox (Support)

ShippingBo Connector by Volvox connects your Zendesk Support account with ShippingBo. Effortlessly retrieve order details directly from a ticket field with autosearch by order ID. Instantly view details billing and shipping information related to the ticket. Access comprehensive parcel tracking details with ease.

Additional apps added in August:

Worktual Contact Centre (Support) is a cloud-based communications platform designed for businesses and powered by tailored AI solutions. Worktual Contact Centre for Zendesk enables agents to streamline daily workflows with critical features such as click-to-dial, inbound calling, and omni-channel chat.

Arlo Interactions (Support) allows your agents to view the course and event registration held in Arlo for your customer, in either the ticket or customer view. The agent will be able to identify when the customer was registered in Arlo, their current status, and the registrations for courses and events the customer has made.

Admin AI (Support) lets you ask questions about your account in free text. Admin AI is the fastest, easiest way to understand why your triggers ran (or didn’t). With a sleek, conversational interface, you can simply ask questions about any trigger and ticket, and get clear, accurate answers in seconds.

Subscription Pro – Sell (Sell) consolidates customer subscription data from Zendesk clients into one unified view inside Zendesk Sell. See active plans, renewal dates, MRR, and usage metrics on each Company or Contact record. Access real-time subscription insights to understand account health and spot expansion opportunities.

Universal Toolkit by LEAFWORKS (Support) combines seven specialized apps designed to simplify and structure your support processes, without additional interfaces, directly within your existing Zendesk instance. As part of this package, you get Side Tickets Premium, Attachments Manager, Deeplinks Plus, Conditional Fields, Ticket Manager Plus, Related tickets, and Alert Wrong User; all of which are available independently in the Zendesk Marketplace.

Bulk End User Edit (Support) transforms how you manage large numbers of end users in Zendesk. Find users quickly with multiple filter criteria including name, email, organization, tags, and custom fields. Update multiple users simultaneously – assign companies, manage tags, and modify custom field values in one operation

ShippingBo Connector by Volvox (Support) connects your Zendesk Support account with ShippingBo. Effortlessly retrieve order details directly from a ticket field with autosearch by order ID. Instantly view details billing and shipping information related to the ticket. Access comprehensive parcel tracking details with ease.

Merge Duplicate WhatsApp Users (Support) automatically merges duplicate users created by WhatsApp. Every time a new user is created from a WhatsApp message, the app checks the phone number against your customer base for matches. If a matching user already exists in Zendesk, the app instantly merges them, invisibly to your team, before any misunderstandings can occur.

Fini (Support) is an AI agent that helps automate customer support operations with 80% accuracy. Instantly surface deep insights and AI-powered suggestions to maximize performance, reduce manual effort, and uncover new automation opportunities across support channels

Change Requester by ZENCLAB (Support) is a tool designed to automate and optimize your ticket assignment process within Zendesk. By leveraging customizable rules and triggers, the app ensures that tickets are automatically assigned to the appropriate requester or agent, reducing manual effort and improving workflow efficiency.

ChatGPT AI Agent by Macha (Support) is autonomous AI agents for your L1 tickets. Macha’s AI agent helps you automate ticket categories, sets strict guidelines for replies, lets you respond in every language, and plugs into your knowledge sources for replies.

Attachments Manager (Support) lets you view and manage all your attachments in one place and allows you to explore, preview, download, and delete them easily. With advanced filtering, you can easily identify relevant attachments based off things like file type, upload date, ticket status, file size and more.