Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Report: CX Champions of North America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Latest stories
Article How gamification is leveling up customer service
Exponential growth in customer expectations, an increasingly competitive consumer market, the global influx of customer complaints…
Article 11 support tools every customer service team should have
Customer experience management is about providing consistent service. Here's our expert advice on how to do that.
Article Give thanks for a round of new apps this November
Here are the newest integrations from Zendesk to help your business provide great customer experiences. injixo…
Article An enterprise guide to personalized service
Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.
White Paper How companies thrive after switching from Salesforce to Zendesk
Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.
Article The ultimate guide to customer segmentation for support teams
If you’re not using customer segmentation for support, you're missing out. Here's how to put segmentation to work for your support team.
Article 6 tips for creating more inclusive surveys
Now more than ever inclusion is a measure of workplace culture and inequality across industries. But…
Article Why experience data is key to better customer service
Today, quality customer service is more important than ever. One in three customers are abandoning brands…