Lovely Views
Enhanced views: auto-refresh, AI summary in full preview, advanced search & more
Sobre este aplicativo
The next generation of Zendesk views
Lovely Views turns Zendesk views into a supercharged workspace for ticket queues. Auto-refreshing views, advanced search, and enhanced ticket previews let teams move through queues faster and see the full picture before opening a ticket.
Zendesk views are useful, but they can be limiting as teams and ticket volumes grow. Lovely Views expands what views can do and brings everything into one workspace designed for navigating queues.
Views refresh automatically. Ticket previews show the full conversation along with AI-generated summaries. Advanced searches can be saved and reused just like views, bringing views and search into a single workflow.
The result is a faster, clearer way to stay on top of tickets.
A unified workspace for queues
Lovely Views brings the tools agents use most into one interface.
Agents can move between:
- List – browse views, searches, and folders
- Home – quickly access important queues
- Views – work through ticket lists
- Bookmarks – return to saved tickets
- Activity – reopen recently viewed tickets
- Seek – run advanced ticket searches
Switch easily between queues, searches, and recent tickets without losing your place.
Auto-refreshing views
Standard Zendesk views require manual refreshing to see new activity.
Lovely Views keeps queues automatically up to date so new tickets and updates appear without reloading the page.
Seek: advanced search that works like a view
Seek allows teams to run flexible ticket searches beyond standard Zendesk views.
Search using fields, tags, requesters, organizations, groups, brands, forms, dates, or keywords. Save searches and reopen them later to work through results like a ticket queue.
Understand tickets faster
Enhanced previews help agents understand what's happening in a ticket without opening it.
Preview full conversations, review key details, and take actions directly from the ticket list. AI-generated summaries highlight important updates, helping agents quickly understand longer conversations.
Organize views at scale
Lovely Views makes it easier to manage large Zendesk environments with:
folders and subfolders
favorites and home view shortcuts
searchable view lists
emoji markers for faster scanning
renaming and reorganizing views directly within Lovely Views
Faster queue management
Agents can apply bulk actions, merge tickets, bookmark tickets for follow-up, mark tickets read or unread, and move through queues using navigation controls.
A better way to work
Lovely Views is designed for teams who rely on Zendesk views every day and need a faster, clearer way to work through ticket queues.
Start a free trial and see how much easier queue management can be.
About Lovestock & Leaf
Lovely Views is developed by Lovestock & Leaf, creators of productivity apps designed to help Zendesk teams work more efficiently.
Questions or large deployments?Contact support@lovestockleaf.com.
Privacy policy
Your privacy is important to us.
Lovestock & Leaf apps do not transfer or store sensitive Zendesk data outside of Zendesk. All data is processed through Zendesk's APIs and remains within your Zendesk environment.
We are committed to transparency about how our apps handle Zendesk data.
For full details, please review our company privacy policy and Zendesk API data privacy handling notice: https://www.lovestockleaf.com/privacy
Detalhes do aplicativo
Como instalar
Lovely Views is ready to use immediately after installation using the default settings, but you may want to customize the options to your needs. (In Lovely Views app, go to: 3 dots icon -> About / Preferences)
To fully understand Lovely Views features and capabilities, we strongly recommend you completely read the Users' Guide.
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