VeriDraft

If it's not in the policy, it's not in the draft.

Support teams move fast — but speed shouldn't mean guessing. Generic AI assistants sound confident even when they're wrong, inventing answers that put your team and your customers at risk. VeriDraft is built on one simple rule: if it's not in your policy, it's not in the draft.

VeriDraft connects to Zendesk and turns any customer message into a ready-to-send reply written entirely from your Terms of Service, SOPs, and compliance documents. Every claim is backed by a real citation, every answer shows how confident it is, and when VeriDraft can't find a grounded answer, it says so — instead of making one up.

The result: faster replies your agents can trust, consistent answers across your whole team, and a paper trail that keeps you compliant.

Why teams choose VeriDraft

• Grounded in your policies — drafts are written from the documents you upload, not the open internet.
• Every claim cited — each reply links back to the exact policy section, so agents can verify before they send.
• Confidence scoring — a clear score on every draft tells your team how solid the answer is.
• Honest when unsure — no comparable policy? VeriDraft flags it instead of hallucinating.
• Your data is never used for training — customer messages are processed on demand to generate a single reply, and the third-party model provider does not train on data sent through its API.
• Hours back every week — what used to take 15 minutes of digging through documents takes seconds.
• Works across channels — email, chat, and tickets.

How it works — in 3 steps

1. Install the VeriDraft app in Zendesk and paste in your VeriDraft API key (generated in your VeriDraft admin settings and stored securely by Zendesk).
2. Upload your policies, SOPs, and compliance docs (PDF, Word, or text).
3. Draft — open any ticket and use the VeriDraft sidebar to get a cited, ready-to-send reply in seconds.

Set up in minutes. Trusted from the first ticket.

Data accessed

VeriDraft runs as a secure sidebar app inside your Zendesk agent workspace and reads only the ticket content an agent chooses to draft a reply for. It authenticates with a VeriDraft API key that is stored securely by Zendesk and never exposed to agents, and requests are sent through Zendesk's secure proxy. Customer ticket content is automatically scanned to redact personally identifiable information before it is sent for drafting, is processed on demand to generate the requested reply, and is never used to train any AI model — and the third-party model provider does not train on data sent through its API.