PDF Export

PDF Export turns Help Center articles and tickets into clean, professional PDFs — only the content, without menus, sidebars, comments or the agent interface.

• Articles: paste a link or ID, or search your knowledge base. The PDF keeps headings, images, tables and lists, adds title, update date, source link and page numbers, repeats table headers on every page and never cuts a row in half.

• Tickets: paste a ticket link or number, or search by text. The PDF includes the key ticket fields and the full conversation with attachment links. Internal notes are optional and off by default.

• Works everywhere: open it from the top bar on any screen (no ticket needed), from the left navigation bar, or from the ticket, new ticket, user and organization sidebars.

• Your brand: add your company name and logo to the PDF header; choose A4 or Letter.

• Works with any Help Center theme, restricted articles the agent can access and multiple languages (English, Portuguese, Spanish).

• Secure by design: content is sanitized before printing and no data ever leaves Zendesk.

Data access: the app reads, through the Zendesk APIs and with the signed-in agent's own permissions, (1) Help Center articles (title, body, locale, update date and URL) and (2) when the agent requests a ticket PDF, the ticket fields, comments, attachment links and the names of the users, groups and organizations involved. This data is used only to build the PDF in the agent's browser. Nothing is stored, sent to third-party servers or shared outside Zendesk.