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IBAM Marketing Automation
Send bulk and follow-up email campaigns from Zendesk. Replies land as tickets.
Funciona com
Support
Developer
IBAM Solutions AB
Sobre este aplicativo
Bulk and follow-up email campaigns, built on your Zendesk.
IBAM Marketing Automation lets your team send campaigns to the people already in your Zendesk, without exporting data to a separate email tool. Every email is sent through your own Zendesk, and every reply arrives as a normal ticket, so your agents answer in the place they already work.
What you can do
- Build audiences from your own tickets with filters you combine using AND / OR, or upload a CSV list
- Send one-time, scheduled, recurring and trigger-based campaigns
- Set up follow-up sequences that stop automatically when someone replies or unsubscribes
- Design emails with a block editor, templates, variables and signatures, with a live preview
- Test subject lines (A/B), and see opens, clicks, replies and bounces per campaign and per recipient
- Protect deliverability with sender warm-up, daily limits and sending windows in each contact's time zone
- Include an unsubscribe link in every email and keep an unsubscribe list
Free trial
Try everything free for 14 days. No credit card needed. Plans afterwards are based on the number of contacts you reach, and you manage your subscription inside the app.
Data we access, store and why
- Tickets matching your audiences, the requester's name and email address, ticket fields are read to build your audiences and to address and personalise each email.
- Groups, brands and your support addresses are read so you can choose the sender and so replies are routed correctly.
- The roles of your agents are read to decide who may use the app and who may manage billing.
- A ticket with a public comment is created for each email, so the email is delivered by your own Zendesk and the reply arrives as an ordinary ticket. We also create the triggers and webhooks needed to detect replies and to stop follow-ups.
- What we store: recipients' names and email addresses, your campaigns and templates, uploaded images, and send, open, click, reply and unsubscribe events. We use it to show reports, run follow-ups and honour unsubscribes. Your Zendesk access tokens are stored encrypted.
- Where: our servers are hosted by Render; payments are handled by Stripe. We do not sell data or use it for any other purpose.
- To have your data removed, write to info@ibamsolutions.com.
About IBAM Solutions AB
We are a Zendesk Technology Qualified Partner building Zendesk apps and integrations. Questions or feedback: info@ibamsolutions.com.
Privacy policy: https://ibamsolutions.com/privacy
Terms: https://ibamsolutions.com/terms
Detalhes do aplicativo
Como instalar
Install the app from the Marketplace and choose your Zendesk account. You need to be an administrator.
- Open IBAM Marketing Automation in the left navigation bar of Zendesk Support.
- Click Connect Zendesk and approve the access the app asks for. This lets the app create tickets and read the contacts you want to reach.
- Go to Settings and open the Zendesk Setup Guide. It walks you through the support address you will send from. Use an address that is verified in Zendesk.
- Optional: in Settings, turn on sender warm-up for a new sending address, and choose who in your team may use the app (Access control).
- Go to Segments and create your first audience from your tickets, or upload a CSV list.
- Go to Templates and write your email in the block editor. Use variables such as the recipient's first name and see the result in the preview.
- Go to Campaigns and click New campaign. Choose your audience, sender and email, and add follow-ups if you like.
Send a test to yourself, then send the campaign or schedule it.
- Follow results under Campaigns (per campaign) and History (per recipient). Replies show up as tickets in Zendesk.
Your 14-day trial starts when you install the app and needs no credit card. To keep going afterwards, open the plan badge at the top of the app and choose a plan.
Need help? Write to info@ibamsolutions.com or visit https://ibamsolutions.com/support.
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