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Lessonwell
Student courses for Thinkific and Teachable: progress and access on the ticket. From $99 a month.
Funciona com
Support
Developer
Great Work LLC
Sobre este aplicativo
The student behind the ticket, without handing agents your course admin. Lessonwell shows the requester's Thinkific or Teachable student record next to every Zendesk ticket: every course with progress, when they enrolled and finished, when access ends, certificates, and what they bought, refunded or used a coupon on. Agents you allow can enroll the student in a course, extend or end access, unenroll, or create a single-use coupon, each one confirmed and logged on the ticket.
Lessonwell is built by Great Work LLC. It is not made or endorsed by Zendesk, Thinkific or Teachable. Thinkific and Teachable are trademarks of their owners.
The student in the sidebar
- Found automatically by every verified email address on the requester's Zendesk profile, or looked up by email or student id. Lessonwell never searches by name and never lists other students.
- Every course: progress, enrolled and completed dates, and status.
- Access dates (Thinkific): when access ends, or that it already ended and how long ago.
- Certificates (Teachable): issue date and serial number for completed courses.
- Purchases (Teachable): course, plan, amount, date, refunds, chargebacks and the coupon used.
Actions, confirmed and logged
- Enroll in a course, with access for as many days as the agent chooses, or no end date.
- Extend access (Thinkific) by the number of days you set (30 by default).
- End access (Thinkific) keeps the student's progress, so extending later restores it. Unenroll (Teachable) removes the student from the course.
- Issue a coupon (Thinkific): one single-use code in the promotion you choose.
- Every action asks for confirmation, writes an internal note on the ticket (who, what, before and after) and adds a tag for your views and reports.
- No double changes. If the connection drops, Lessonwell checks whether the change landed instead of sending it again.
- Who may act is up to you: everyone, admins only, custom roles or groups. Everyone else sees the panel read-only, and each action can be switched off.
Your key stays on Zendesk's servers
You paste a Thinkific API Access Token (or a legacy Thinkific API key) or a Teachable API key into the app settings. Zendesk stores it as a secure setting and adds it to requests on its own servers, only for api.thinkific.com or developers.teachable.com, so it never reaches an agent's browser.
What it reads, and what it keeps
Lessonwell reads from your course platform only the student the agent is looking at, plus your course names for the enroll picker, and from Zendesk the requester's email addresses, the ticket status and your agent count. Nothing is stored outside Zendesk and your course platform, there is no Great Work server, and no student data is exported or used for AI training.
Requirements
Thinkific on the Grow plan (or Pro + Growth) or above, or Teachable on the Growth plan or above. Those are the plans that include API access.
Zendesk Support, any plan that allows Marketplace apps.
Pricing
- Team: $99 per month for Zendesk accounts with up to 12 agents.
- Scale: $8 per agent per month for accounts with 13 or more agents.
Every feature on both plans. 14-day trial (card required, charged when the trial ends unless you uninstall). No free plan. Billed by Zendesk.
Support: hello@greatwork.company, reply within 1 business day.
Detalhes do aplicativo
Como instalar
1. Get a key from your course platform (2 minutes)
Thinkific (Grow, Pro + Growth or above):
- In your Thinkific admin, go to Settings > Code & analytics > API Access Tokens and click Add API access token.
Name it "Zendesk Lessonwell" and pick an expiration date you are comfortable with (for example 12 months out). Save, and copy the token: Thinkific shows it only once.
- Sites on a legacy Thinkific plan may only have the older API key in the same section. That works too: copy the key and note your site's subdomain (acme for acme.thinkific.com).
Teachable (Growth or above):
- As the school owner, open Settings > API in your Teachable school admin and click Create API Key.
Name it "Zendesk Lessonwell", create it and copy the key.
2. Install and fill in the settings
Install Lessonwell from the Zendesk Marketplace and start the 14-day trial.
- Course platform:
thinkificorteachable. - Thinkific with a token: paste it into Thinkific API Access Token and leave Thinkific credential type as
token. With a legacy key: set the credential type tokey, paste the key into Thinkific API key (legacy) and fill in Thinkific subdomain. - Teachable: paste the key into Teachable API key.
Zendesk stores every key as a secure setting: agents never see it, and Zendesk only sends it to api.thinkific.com or developers.teachable.com.
- Who may take actions:
agent(everyone) by default. Useadmin, custom role ids, orgroup:<id>to limit enrolling, access changes and coupons to some of your team. Everyone else sees the panel read-only. - Optional, Thinkific coupons: in your Thinkific admin, create a coupon promotion with the discount, products and end date you want support to give, and paste its id (the number in the promotion's address) into Coupon promotion id. Each coupon an agent issues is a single-use code in that promotion, starting with your Coupon prefix (SUPPORT by default).
- Optional: change Days added by Extend access (30 by default), switch off any action, or add a Student link such as
https://acme.thinkific.com/manage/users/{id}so agents get an Open link.
Open a ticket from a student: the sidebar finds them by email.
Before you rotate the key
Create the new token or key, paste it into Lessonwell, check a ticket, then revoke the old one in Thinkific or Teachable.
Uninstalling
Lessonwell creates nothing in your Zendesk account and keeps no data. Uninstalling removes the sidebar; the internal notes and tags it wrote stay on the tickets. Then revoke the "Zendesk Lessonwell" token or key in your course platform.
Questions: hello@greatwork.company, reply within 1 business day.
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Planos e preços
Team
Free 14-day trial, then $99.00 per month
$99 per month for accounts with up to 12 agents and admins. Every feature: the student's Thinkific or Teachable courses, progress, certificates and purchases in the ticket, plus confirmed actions logged on the ticket, with role limits. Email support, reply within 1 business day.
Avaliação gratuitaScale
Free 14-day trial, then $8.00 per agent, per month
$8 per agent per month, for accounts with 13 or more agents and admins. Smaller accounts choose Team; the actions stay off on Scale below 13 agents. Every feature, as in Team. Email support, reply within 1 business day.
Avaliação gratuita