GDPR Compliance

Complete Control Over Your Data / Komplette Kontrolle über Ihre Daten

Mit der GDPR-Compliance-App für Zendesk löschen oder anonymisieren Sie sensible Informationen, erfüllen Sie DSGVO-Anfragen schnell und sparen Sie Speicherplatz mit der neuen Massenbearbeitung von Anhängen. Klicken Sie hier, um mehr über die App zu erfahren.

Ensure that all your Zendesk data is fully compliant and deleted on time. Process the user’s request swiftly to meet any data privacy regulations. Comply with: GDPR, CCPA, PII, LGPD, PIPEDA, APEC, CBPR, HIPAA, PCI, CPA, CTDPA, OCDPA, TDPSA, MTCDPA.

Try it for free for 7 days. Simply install a plugin to your Zendesk.

If you want to see the GDPR Compliance in action, book a demo. It will only take 15 minutes to learn how it works.

All-in-One Data Management & Compliance

Zendesk GDPR Compliance is an advanced tool for ongoing data hygiene, including deleting, redacting, unmerging, and bulk processing the backlog of users, tickets, organizations, and attachments. Advanced configurations allow you to stay fully in control of customer information, automate routine tasks, and maintain compliance over time.

There are 5 key processes:

1. Anonymize Sensitive Data

Remove only personal information (names, emails, phone numbers, and card numbers) from Zendesk tickets, while preserving the rest for reporting and analytics. This keeps your data always compliant without losing valuable insights.

2. Automate Bulk Deletions for Tickets, Users, and Organizations

Don’t waste time manually removing outdated data. Define criteria such as ticket age, user status, custom fields, etc., and let the app automatically process tickets, users, and organizations in bulk. Run these workflows on a recurring schedule to maintain a tidy, compliant, and well-organized helpdesk.

3. Unmerge Tickets (New!)

Easily split merged Zendesk tickets or entire ticket lists without losing important data. Fix accidental merges or restore ticket histories to maintain clear reporting and continuous compliance. Each unmerged ticket retains its original requester, comments, attachments, tags, and all other fields, ensuring your Zendesk stays structured and audit-ready over time.

4. Retrieve Customer Data Individually or in Bulk (New!)

Respond to individual data subject requests and download all related user information, including attachments, into a file. For larger exports, use the bulk retrieval add-on to export user, ticket, or organization data in CSV or HTML formats. Perfect for audits, archiving, or reporting.

5. Redact Attachments by Type - First 3 GB Free

Keep Zendesk storage lean and compliant with automated attachment redaction. For example, set rules to delete files after ticket closure to maintain a consistently clean workspace. Choose which file types (e.g., PNG, PDF, CSV, MP4) to process and remove in bulk or individually without altering ticket details.

Available exclusively for Premium users with a free trial and сleanup options up to 150 GB, plus custom solutions for higher storage needs.

Why choose GDPR Compliance for Zendesk?

Advanced Filtering for Precise Cleanup

Build custom, combined lists to take full control of your data management. Filter different types of Zendesk data by tags, standard and custom fields, periods, and more. Here are some common use cases:

• Identify inactive users with no tickets and remove them in bulk.
• Filter users from test accounts, churned organizations, or closed departments and quickly manage their data.
• Find suspended users’ tickets and process them in bulk to free up space.
• Tag tickets with anonymization requests to automate the redaction of user data and stay compliant.

Automated Compliance with Scheduled Tasks

Set automated schedules for data deletion, anonymization, or attachment redaction. Choose how often tasks should run (weekly, monthly, or yearly), and let the app run smoothly in the background. It ensures your Zendesk data stays compliant without much effort.

Flexible Data Choices

Handle both bulk and individual data tasks effortlessly. Manage thousands of records in one go or target specific ones. You can also define how each task runs with process preferences. Choose what type of data you want to remove or extract, and save it in different presets for future use.

Detailed Analytics for Performance Tracking

Track your compliance progress with in-depth reports showing exactly what's been processed. Get insights into the number and types of handled requests sorted by agent, group, or date. Measure performance, track progress, and ensure your compliance workflows run smoothly.

High-Level Security

Your data security is our top priority. Our app guarantees that all client data is handled securely without the use of AI or bots. We adhere to the highest standards of data protection and confidentiality, ensuring your information remains safe and private at all times.

A free trial is available, so go ahead and test the app! Ensure your instance stays compliant, lean, and audit-ready with our easy-to-use Zendesk GDPR Compliance tool.