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Google Gemini

An integration that connects Google Gemini AI to Zendesk's action builder, enabling automated text analysis and AI-powered workflows within support tickets.

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Sobre este conector

This integration allows Zendesk admins to connect the action builder to Google Gemini, enabling AI capabilities in automated workflows. By incorporating Gemini as an external action, organizations can analyze sentiment, extract keywords, summarize content, and send custom prompts to process ticket information. The integration maintains "a seamless experience across multiple platforms" while improving collaboration through automation. All external actions are attributed to the connecting user.

Actions

As seguintes ações estão disponíveis

  • Analyze sentiment

  • Extract keywords

  • Summarize text

  • Send prompt

Receitas de exemplo

Ticket Categorization - Using Send prompt with template: "Analyze this ticket and categorize it into one of the following: Billing, Technical Issue, Feature Request, Bug Report, General Inquiry. Ticket: [description]"

Capturas de tela

Detalhes do conector

Requisitos

Zendesk plan: All Suites (Team, Growth, Professional, Enterprise, or Enterprise Plus) OR Support (Team, Professional, or Enterprise)
API key for Google Gemini authentication

Como conectar

In Admin Center, go to Apps and integrations > Actions > Action flows
Create or edit an action flow
Under External actions, click Google Gemini
Click Connect
Authenticate using an API key

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