AI customer service software

1. Zendesk

Best for fast, top-quality omnichannel service

Starting price	Free trial	Key features
$19 per agent/month (billed annually) Explore more Zendesk pricing plans.	14 days	AI agents Copilot Ticketing Messaging and live chat Help center Voice Quality assurance Data privacy and protection Workforce management Analytics & Reporting

Zendesk is the complete customer service solutionfor the AI era. Purpose built for CX, Zendesk’s AI customer service software provides customers with fast and personalized support through email, messaging, voice, and social media.

The unified support workspace displays a complete view of the customer, which frees agents from siloed customer data and multiple conflicting tools. In turn, customers are happier too, receiving incredibly fast responses that are always informed by context. 

Zendesk’s AI agents take automation to the next level, with AI handing over 80% of customer interactions autonomously. This means that support teams are no longer worn down by routine questions already answered in the knowledge base. Instead, they can turn their attention to high-profile customer requests and more meaningful tasks. Connect your knowledge base and create your own customer service chatbot—no coding required.

With tools ranging from AI copilot and automated ticket routing to out-of-the-box reporting dashboards for business insights, there’s truly no limit to how Zendesk can optimize your customer service offerings.

Pros	Cons
Fast and personalized omnichannel support Unified workspace Automated service operations Smooth integrations Business insights	Free trial only 14 days

What people are saying:

• "The interface is clean and well-organized, which makes it simple to manage multiple conversations across channels like email, chat, and social media all in one place. " 
• "The ability to automate ticket routing, create detailed macros, and use triggers for repetitive workflows has significantly reduced our response time." 
• "I also appreciate how easy it is to build custom reports and visualize them in dashboards—making it simple to track trends and share results across the organization." 

Explore more Zendesk pricing plans.

2. Chatfuel AI

Best for WhatsApp integration

Starting price	Free trial	Key features
$23.99 per month	14 days	Intuitive flow builder Pre-made bot templates Agent handoff

Chatfuel AI offers a bot builder developed using a cascade of Llama-405B models (via Nebius AI studio). With the Flow builder, businesses can create automated conversation scenarios so the chatbot is able to share discounts and answer FAQs. Plus, the pre-made templates cover most common use cases and automations span across story replies and mentions to re-engagement messages.

The company’s main focus is its WhatsApp API, which allows agents to use ChatGPT within WhatsApp and send auto-replies. However, this comes at the higher cost of $39 for a Business subscription.

Pros	Cons
Customizable flows WhatsApp integration User-friendly	Autoscaling billing  Requires some tech experience

What people are saying:

• "Easy to customize flows & catch errors in the AI learning process." 
• "Sometimes Chatfuel can be challenging to use if you don't have a developer." 
• "Chatfuel will automatically increase your plan each month by default as your amount of "subscribers" increases." 

3. Fin

Best for Intercom integration

Starting price	Free trial	Key features
$0.99 per resolution (billed annually)	14 days	Brand customization Agent handoff Fin AI Engine™

Intercom’s AI customer service chatbot, Fin, can be customized to align with a company’s branding, all the way down to its name and tone. The bot requires minimal configuration and zero coding knowledge.

Fin is powered by OpenAI models alongside its own architecture, which enables it to answer customer questions without the help of a human agent. With its Fin AI Engine™, it retrieves data from help center articles, structured snippets, and more. Business leaders and management teams can leverage this tool to ease agent workloads through agent handoffs and automated follow-ups.

Pros	Cons
User-friendly interface Natural-sounding responses Intercom integration	High prices Issues with resolving complex queries

What people are saying:

• "Its ability to pull relevant information directly from our help center articles makes it easy to deploy without much setup or constant supervision." 
• "Fin can struggle with complex, nuanced questions, occasionally providing inaccurate responses." 
• "Compared to other AI chatbot solutions we’ve evaluated, Fin’s pricing feels high, especially for teams handling large ticket volumes." 

4. Help Scout

Best for simplicity

Starting price	Free trial	Key features
$0 per month (for 100 contacts)	15 days	Shared inbox Built-in knowledge base Omnichannel support

Help Scout is a customer support platform that prioritizes simplicity, a customer-first approach, and omnichannel interactions. With the goal of unifying support requests, Help Scout provides a single inbox where customer conversations can be viewed by the relevant agents. So, regardless of how a customer has got in contact (email, live chat, social media, or via the app), teams can always see a clear view of the interaction.

While not providing a fully fledged AI agent, Help Scout has many AI features to help with drafting replies and summarizing threads, and it can respond to customers directly in over 50 languages.

Pros	Cons
Customer focused Simple, user-friendly interface Multilingual support	Automations require development Limited reporting

What people are saying:

• "The app has a shared inbox, that all conversations are shared by any individual in a firm." 
• "Help Scout is work in progress, where multiple services are not yet automated." 
• "Reporting can feel a bit limited at times, and more customization options for workflows would be helpful." 

5. Tidio

Best for flow builder

Starting price	Free trial	Key features
$32.50 per user/month	14 days	Template flows Agent handoff Knowledge base responses

Tidio’s AI agent, Lyro, can detect frequently asked questions, automate replies, identify support opportunities, and recognize user behavior to make relevant sales recommendations. Lyro is powered by Claude (Anthropic AI) and uses only content that you’ve connected to the chatbot. With natural language processing (NLP), the AI agent can understand customer questions and sentiment, and respond appropriately.

Lyro comes with template flows and can intelligently triage and route tickets to the most suitable agent. The AI Agent standalone plan starts at $32.50 per user/month and includes 50 AI conversations.

Pros	Cons
Quick set-up Clean interface Zendesk integration	Learning curve for some features AI chat features limited in lower plans

What people are saying:

• "The interface is clean and intuitive, making it simple for both beginners and experienced teams to get up and running quickly." 
• "Some automation rules and chatbot flows take a bit of a learning curve to optimize." 
• "Implementing AI chat features on lower plans could be nice." 

6. Freddy AI

Best for multilingual support

Starting price	Free trial	Key features
$29 per agent/month (billed annually)	14 days	Freddy Copilot Agent handoff Omnichannel support

Freshdesk’s customer service software comes in the form of Freddy, an AI agent that offers omnichannel support. Using agentic AI, Freddy is able to take actions like providing key information, issuing refunds, and updating tickets. It supports over 60 languages and will hand over to a human agent when it encounters a problem it’s unable to answer effectively. The first 500 sessions using Freddy AI are included in the Pro plan and higher.

Aiding support agents in real time, Freshdesk’s Freddy Copilot drafts replies and summarizes customer queries. Billed as a 24/7 AI collaborator, the copilot provides employees with context and insights that contribute to improved team productivity. Freddy Copilot is available as an add-on, starting at $29 per month.

Pros	Cons
60+ languages Real-time suggestions Detailed analytics	AI capabilities locked behind paywalls Customization limitations

What people are saying:

• "The interface is very user friendly, and managing tickets is straightforward." 
• "While Freshdesk is overall very effective, some advanced features are only available in higher-tier plans, which can be limiting for smaller teams." 
• "Customization limits – Some features and workflows aren’t as flexible as you’d expect." 

7. Kustomer

Best for unified customer view

Starting price	Free trial	Key features
$89 per agent/month (billed annually)	Unavailable	AI suggestions Customizable AI agents Agent handoff

Kustomer’s AI agents take care of routine customer inquiries, responding in a human-like way and drawing on context from CRM and knowledge base data. They have the capacity to resolve 40% of customer requests without human input. When met with a complex request, the AI agent has the power to hand it over to a support agent so the customer receives a more tailored experience.

The unified platform is a hit with users as customer conversations are brought into one place, regardless of the channel they belong to. Customizable workflows and no-code setup are some other highlights of the software. Kustomer also offers conversational assistants to automate agent research, processes, and workflows (as a paid add-on).

Pros	Cons
Highly customizable Unified customer view No-code setup	High prices Limited reporting capabilities

What people are saying:

• "Kustomer brings all customer interactions into one easy-to-follow timeline, which makes it simple to see the full context of a customer’s history." 
• "Kustomer can feel overly complex at times, with a steep learning curve for new users." 
• "The reporting tools aren’t as intuitive or flexible as they could be." 

8. HappyFox Assist AI

Best for employee assistance

Starting price	Free trial	Key features
$1 per agent/month (billed annually)	Contact Sales	Conversational AI Ticket deflection Knowledge base integration

Assist AI is a feature of HappyFox’s support software. The platform is designed for internal IT, HR, and operations teams and natively integrates with Slack and Microsoft Teams. Taking the hassle out of finding solutions, Assist AI answers employee questions directly within these collaboration platforms.

With purpose-built ML and NLP models, HappyFox’s Assist AI can detect employee intent and provide personalized answers. It also adds the human touch as it’s programmed to reply in a conversational tone. To access the most advanced conversational AI features, users need to subscribe to the Enterprise Plus plan.

Pros	Cons
Slack and MS Teams integration User-friendly	Limited language support Advanced features locked in higher tiers

What people are saying:

• "It has a very good integration with slack and MS Teams." 
• "Interface is also newbie friendly." 

9. HubSpot

Best for CRM integration

Starting price	Free trial	Key features
$9 per agent/month (billed annually)	Unavailable	Multichannel support Agent handoff Workflow automation

HubSpot’s Breeze is a collection of AI tools that are designed to help teams streamline systems and processes. One highlight is the AI customer agent that answers routine questions, guides visitors to the right places, and ultimately resolves 65% of conversations automatically. It works across channels, responding to queries made via chat, email, social media, and voice.

Within HubSpot’s broader Service Hub lies an AI-powered help desk that automates ticketing and support flows. As this software belongs to the HubSpot ecosystem, support teams can enjoy the CRM context that this connection brings. 

Plans start at $9 per month, but note that customer agents are attached to a credit-based system, so you’ll need to purchase additional credits on top of your monthly or annual subscription.

Pros	Cons
Multilingual support HubSpot CRM integrates customer context Unified platform	Limitations in flexibility Feature paywalls

What people are saying:

• "What I like best about HubSpot Service Hub is how seamlessly it integrates customer support, automation, and CRM tools into one unified platform." 
• "While HubSpot Service Hub is great overall, some features feel limited unless you're on a higher-tier plan." 
• "It's not as flexible or robust as specialized support platforms like Zendesk" 

10. Balto

Best for call assistance

Starting price	Free trial	Key features
Contact sales	Unavailable	Real-time agent assist QA features Compliance monitoring

Balto is an AI-powered platform for customer service agents that provides real-time live coaching, prompts, and general context during customer interactions. Balto’s Agent App is displayed on agent screens while they work, surfacing relevant CRM or knowledge base information as needed.

Assisting agents during calls, Balto generates live summaries and notes and syncs them to agent dashboards. Helping support teams improve, the platform shares insights and findings on agents’ conversations and customer sentiment. Unfortunately, Balto doesn’t have fixed and publicly available pricing, so you’ll need to contact sales to get a quote.

Pros	Cons
Real-time coaching Automatic transcription Clear analytics	Distracting pop-ups Hidden pricing

What people are saying:

• "The user interface is nice and clean, very responsive." 
• "When there's a lot happening at once, having pop-ups or notifications can distract me from the flow of the conversation, making it harder to focus." 
• "I like how it picks up the questions and lets you know what you have to say in order to stay compliant." 

11. Drift by Salesloft

Best for marketers

Starting price	Free trial	Key features
$2,500 per month (billed annually)	Available	AI visitor intent score Conversation routing Conversational AI bot

Salesloft’s Drift AI chat agent is designed for marketers with the goal of driving sales. It greets site visitors, fielding common questions and providing a personalized chat experience. Right away, Drift’s bot can adopt your brand’s voice and learn from past conversations and content on your website or blog to customize its outputs.

Another highlight is Drift’s visitor categorization. The AI can identify high-intent buyers and analyze their account data, including their company name and location, and calculate their engagement score. After this, the visitor information is routed into the seller workflow and labelled as a priority. This level of automation safeguards against lost opportunities and lead drop-off.

Pros	Cons
Straightforward interface Sales focus CRM integrations	Difficult setup High prices

What people are saying:

• "I love that it allows us to have inbound conversations with prospects or customers." 
• "Cost, training, initial setup and information is not always correct." 
• "Initial setup is not easy. I think Drift could improve a lot on that part." 

12. Custify

Best for subscription-based services

Starting price	Free trial	Key features
Contact sales	Unavailable	Automated workflows 360 customer view Reporting and analytics

Custify is a customer success platform for software as a service (SaaS) and subscription-based companies that are aiming to increase customer retention and revenue. While it can be used for customer service, with its self-service portal and automated workflows, the focus lies more on customer success since it aids in tracking customer life cycles, product adoption, and sales opportunity identification.

The platform can automate email communications, monitor the health of individual accounts, and track agent performance. It also integrates with third-party platforms including CRM and support tools.

Pros	Cons
User-friendly interface Useful insights Smooth automation	Tech expertise needed for integrations Some integrations missing

What people are saying:

• "The interface is intuitive, the automation saves time, and the insights it delivers are incredibly valuable." 
• "I'd also love to see stronger integrations and more robust options for collaboration across teams." 
• "Implementaton of integrations such as the API requires technical knowledge." 

13. Replicant

Best for contact centers

Starting price	Free trial	Key features
Contact sales	Unavailable	AI chat and voice Numerous integrations Multilingual support

Replicant is an automation software for contact center support teams. Reducing agent workload, AI voice and chat agents interact with customers in a conversational, natural way, even resolving requests independently. When met with a complex issue, Replicant’s AI agents hand over to the right person at the right time.

With an emphasis on voice calls and messaging, Replicant aims to streamline repetitive tasks across channels. Teams also benefit from conversation insights and agent scoring, which are displayed clearly on a dashboard. Another highlight is the long list of integrations available, including telephony, CCaaS, and CRM software.

Pros	Cons
Helpful customer support Detailed reporting Conversation insights	Some changes need to be requested High prices

What people are saying:

• "It is able to handle a fair amount of simple phone requests without having to escalate to our operators." 
• "I would like to edit and update the call flows internally without creating a ticket." 
• "Replicant is more expensive than the competition."