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Article 15 min read

16 employee engagement survey questions and best practices

Learn how to conduct an employee engagement survey and what questions you should ask to get meaningful answers.

Justine Caroll

Director, Product Marketing

Última atualização em August 26, 2025

A woman in headphones smiles while typing on her laptop, creating employee engagement survey questions.

It’s no secret that engaged employees are the secret weapon of high-performing businesses. Employee engagement can increase team productivity, job satisfaction, and profitability, creating a positive ripple effect throughout the organization. But many leaders struggle to identify specific engagement strategies when their teams hesitate to share honest feedback.

It’s tough to know how to increase employee engagement when staff members are uncomfortable speaking up or simply don’t feel they have a clear path to share their thoughts. Maybe they worry about angering management without anonymous reporting options, or they doubt their opinions will lead to real change. 

Regular team surveys can break down these communication barriers and create meaningful dialogue between employees and leadership. When people feel heard and valued, they’re more likely to contribute actively to organizational success.

Our comprehensive guide focuses on employee engagement surveys, providing practical question examples, proven best practices, and valuable tips for using employee engagement survey data to drive positive workplace changes.

  • Why are employee engagement surveys essential?

  • Types of employee surveys

  • Employee engagement survey questions

  • How to carry out an employee engagement survey

  • Employee engagement survey best practices

  • How to interpret employee engagement survey results

  • What to do with engagement survey results

Why are employee engagement surveys essential?

An employee engagement survey is a questionnaire sent to team members to gain insight into their relationship with the company.

At its core, the purpose of an employee engagement survey is to measure an employee’s:

  • Emotional commitment to the business they work for

  • Dedication to achieving business goals

  • Enthusiasm and drive to succeed in their role

Types of employee surveys

Understanding different survey types helps you gather more focused, actionable feedback from your team. While this guide concentrates on engagement measurement, nine different employee surveys serve different purposes in understanding your workforce. 

Sometimes, people lump these together, but they’re actually distinct subsets of the larger employee experience journey. We often recommend focusing on one type per questionnaire to keep things clear and actionable. Here are the main survey categories:

  • Employee engagement survey:Measures employee sentiment toward the organization, job commitment levels, and alignment with company initiatives.
  • Employee satisfaction survey:Assesses how content employees feel with their roles and overall company experience.
  • Pulse surveys: Quick, frequent check-ins that capture real-time employee sentiment and track changes over shorter periods.
  • Workplace culture survey: Gathers insights about company culture perceptions and identifies areas for cultural improvement.
  • Employee onboarding survey: Collects feedback to enhance the employee experience journey for new team members.
  • Employee exit surveys: Captures valuable insights from departing employees about their experiences and reasons for leaving.
  • Employer improvement survey:Provides a platform for honest feedback about leadership effectiveness and employee development opportunities.
  • Employee support survey: Evaluates whether staff members receive adequate resources, training, and assistance to perform their roles successfully.
  • Transactional surveys: Used as an after-service follow-up to gauge employee satisfaction with a specific event or interaction, such as an IT support ticket or a training session.

Each survey type serves a unique purpose in building a comprehensive understanding of your workforce and creating targeted improvements.

Infographic showing how to format employee engagement surveys, featuring Likert scale and open-ended question types.

Employee engagement survey questions

Now, let’s dive into some sample employee engagement survey questions. We’ll break down employee engagement assessment objectives and share questions, along with the best way to ask them.

Feel free to jump through this section to see the survey question samples that match your company’s objectives and priorities.

  • Overall employee engagement and satisfaction questions

  • Career growth and development questions

  • Work-life balance and well-being questions

  • Management and leadership questions

  • Recognition and rewards questions

  • Compensations and benefits questions

  • Communication and transparency questions

  • Company culture and values questions

  • Resources and enablement questions

  • Diversity, equity, and inclusion (DEI) survey questions

  • Purpose and alignment questions

  • IT support survey questions

  • Open-ended survey questions

  • Transactional survey questions

Use the following sample employee engagement survey question templates to successfully conduct your own survey.

Overall employee engagement and satisfaction questions

To improve the employee experience, you first need to understand how people feel about their work. These questions form the foundation of most employee engagement surveys. They focus on satisfaction, emotional connection to the company, and whether employees feel motivated to do their best.

These insights can help you identify early signs of disengagement, tailor retention strategies, and track sentiment over time.

1. How satisfied are you with working for [Company Name]?

This fundamental question establishes a baseline for overall employee satisfaction and provides a benchmark for measuring improvement over time. The responses help leadership understand general workforce sentiment and identify whether satisfaction issues are widespread or concentrated in specific areas.

  • Ideal answer format: Likert scale

2. Do you feel enthusiastic about coming to work?

Daily enthusiasm directly correlates with employee engagement levels and productivity. This question reveals whether employees feel energized by their work environment and responsibilities, helping identify factors that either motivate or drain workplace energy.

  • Ideal answer format: Likert scale

3. What are your top three motivators at work?

Ask employees this question to understand what motivates them at work. Common motivators often include employee recognition, job growth, challenges, pay and benefits, or meaningful work opportunities. When you know what gets your employees geared up for work every day, you can use those motivators to enhance performance and job satisfaction.

  • Ideal answer format: Open-ended questions

4. What are your top three de-motivators at work?

On the other hand, de-motivators can take your employees out of the headspace needed to efficiently do their job. Some common de-motivators include poor pay, micromanagement, too many meetings, unclear goals, and more. Once you know how employees feel, you can help reduce or eliminate these problems.

  • Ideal answer format: Open-ended questions

5. How likely are you to recommend [Company Name] as a great place to work?

Employee willingness to recommend their workplace to others reflects their genuine satisfaction and pride in the organization. This Net Promoter Score®-style question provides insight into overall employee advocacy and helps identify brand ambassadors within your workforce.

  • Ideal answer format: Sliding scale (0-10)

6. Are you proud to work for [Company Name]?

Employees who are proud of where they work, connect deeply with company values, and find meaning in their daily tasks are less likely to disengage and more likely to provide exceptional customer experiences. If there’s something about your company that doesn’t sit right with your employees, inform leadership and create a space for open dialogue so your staff can share their career goals.

  • Ideal answer format: Sliding scale, multiple choice, or short answer

 7. How likely are you to recommend [Company Name] to a prospective customer?

Engaged employees can be some of your strongest advocates. If they feel a connection with your company, they are more likely to recommend it to prospects.

If they don’t feel right about recommending your business to people in their network and community, follow up to understand why and identify opportunities for progress.

  • Ideal answer format: Sliding scale, multiple choice, or short answer

Career growth and development questions

Professional development opportunities significantly impact employee engagement and long-term retention. These questions help identify whether employees see viable career paths within your company and feel supported in their professional growth goals.

8. How do you see yourself growing with [Company Name]?

Employee engagement is often an early indicator of how long an employee will stay with the company. This question reveals if they are actively considering internal career paths and have a growth plan for their career development. If they do, it’s more likely you’ll be able to retain them long-term.

  • Ideal answer format: Open-ended questions or short answer

9. Do you see a clear career pathway for yourself within [Company Name]?

Career path clarity directly impacts employee engagement and retention rates. Employees who understand potential advancement opportunities and requirements are more likely to invest effort in skill development and remain committed to organizational goals.

  • Ideal answer format: Multiple choice (Yes, Somewhat, No) or sliding scale

10. Do you feel challenged to reach your full potential at [Company Name]?

Appropriate workplace challenges contribute to job satisfaction and professional growth. This question identifies whether employees feel stretched in productive ways or are either overwhelmed or underutilized in their current roles.

  • Ideal answer format: Multiple choice or sliding scale

Work-life balance and well-being questions

Employee well-being directly affects engagement levels, productivity, and retention. These questions assess whether your organization adequately supports healthy work-life integration and employee wellness initiatives.

11. Does your workload allow you to maintain a good work-life balance?

Sustainable workloads are essential for long-term employee engagement and preventing burnout. This question identifies whether current job demands are reasonable and manageable within normal working hours.

  • Ideal answer format: Multiple choice (Always, Usually, Sometimes, Rarely, Never)

12. Does the company support your need for a healthy work-life balance?

Organizational support for work-life balance goes beyond workload management to include policies, flexibility options, and cultural attitudes. This question evaluates whether leadership actively promotes and enables healthy boundaries between work and personal life.

  • Ideal answer format: Multiple choice or sliding scale

13. Do you feel that our company culture supports your health and well-being?

Company culture plays an important role in employee well-being through attitudes toward stress, mental health, physical wellness, and personal time. This question assesses whether organizational culture promotes holistic employee wellness.

  • Ideal answer format: Multiple choice or sliding scale

Management and leadership questions

The quality of management relationships significantly influences employee engagement, job satisfaction, and retention rates. These questions evaluate leadership effectiveness and identify areas for management development.

14. Do you feel supported by your manager?

Manager support directly impacts employee performance, job satisfaction, and professional development. This question identifies whether employees receive adequate guidance, resources, and encouragement from their direct supervisors.

  • Ideal answer format: Multiple choice or sliding scale

15. Does your manager show a genuine interest in your professional growth?

A manager’s investment in employee development demonstrates commitment to team member success and career advancement. This question measures whether employees feel their supervisors actively support their professional aspirations. It encourages a clear Yes/No or scale-based response, making it easy to quantify.

  • Ideal answer format: Sliding scale (1–5 from “Strongly disagree” to “Strongly agree”) or Yes/No

16. Do you regularly receive constructive and actionable feedback from your manager?

Regular, quality feedback is essential for employee improvement and engagement. This question evaluates whether managers provide timely, specific, and helpful guidance that enables professional growth and performance enhancement.

  • Ideal answer format: Sliding scale or multiple choice (“Never,” “Sometimes,” “Often,” “Always”) or Yes/No

 17. Do you feel comfortable approaching your manager with questions or concerns?

Open communication between employees and managers creates trust and enables problem-solving before issues escalate. This question assesses psychological safety and accessibility of management support.

  • Ideal answer format: Sliding scale (“Very uncomfortable” to “Very comfortable”) or multiple choice

Recognition and rewards questions

Recognition programs and reward systems significantly impact employee motivation and engagement. These questions evaluate whether current appreciation efforts effectively acknowledge employee contributions and achievements.

18. Do you feel recognized and appreciated for your contributions?

Regular recognition reinforces positive behaviors and demonstrates that employee efforts are valued. This question identifies whether current recognition practices effectively communicate appreciation for individual contributions.

  • Ideal answer format: Multiple choice or sliding scale

19. Are hard work and achievements recognized and rewarded fairly?

Fair recognition practices build trust and motivate continued high performance. This question evaluates whether reward systems are equitable and consistently applied across the organization.

  • Ideal answer format: Multiple choice or sliding scale

Compensations and benefits questions

Competitive compensation and comprehensive benefits packages are fundamental to employee satisfaction and retention. These questions assess whether current offerings, such as employee leave, medical, time off, perks, 401(k), etc., meet employee needs and expectations.

20. Do you feel that you’re being properly compensated for the work you do?

Compensation satisfaction affects employee motivation, retention, and overall job satisfaction. Addressing compensation concerns directly helps identify potential retention risks and ensures pay equity across the organization.

  • Ideal answer format: Short answer

21. Are you satisfied with the company’s benefits package (health insurance, paid time off, retirement plans)?

Comprehensive benefits contribute significantly to overall employee satisfaction and can differentiate your company in competitive job markets. This question evaluates whether the workforce is content with current employee benefits outside of salary.

  • Ideal answer format: Multiple choice or sliding scale

Communication and transparency questions

Effective communication builds trust, alignment, and engagement throughout the organization. These questions assess whether information flows effectively and employees feel included in organizational updates and decision-making processes.

22. Do you feel informed about company news, updates, and strategy?

Transparent communication about organizational direction and changes helps employees feel connected to the bigger picture and understand how their work contributes to company success.

  • Ideal answer format: Multiple choice or sliding scale

23.Is communication with your team members effective?

Strong team communication enables collaboration, reduces conflicts, and improves overall productivity. This question identifies whether current communication practices support effective teamwork.

  • Ideal answer format: Multiple choice or sliding scale

24. Do you feel comfortable sharing ideas and opinions with your managers and colleagues?

Psychological safety enables innovation, problem-solving, and continuous improvement. This question evaluates whether organizational culture encourages open dialogue and values diverse perspectives.

  • Ideal answer format: Multiple choice or sliding scale

H3: Company culture and values

A strong organizational culture aligns employees with company values and creates a sense of belonging. These questions assess cultural alignment and identify areas for cultural development.

25. Do you believe the company’s values are reflected in its actions?

Alignment between stated values and actual behaviors builds trust and credibility. This question identifies whether organizational actions consistently demonstrate proclaimed values and principles.

  • Ideal answer format: Multiple choice or sliding scale

26. Do you feel a sense of belonging at [Company Name]?

Belonging directly impacts employee engagement, retention, and performance. This question evaluates whether all employees feel welcomed, valued, and included in the organizational community.

  • Ideal answer format: Multiple choice or sliding scale

Team dynamics and collaboration questions

Strong team relationships enhance job satisfaction, productivity, and overall workplace culture. These questions assess collaborative effectiveness and interpersonal dynamics within work groups.

H4: 27. How likely are you to participate in optional activities?

This type of survey question is more of a baseline check, but it can tell you if your employees are interested in optional company activities. Depending on employee personality, motivators, and workload, you may find better ways to support and connect with them.

  • Ideal answer format: Sliding scale

28. What company activities do you enjoy participating in most?

Employees who join company activities, are current with company updates, and regularly foster relationships with their colleagues are more likely to be engaged in company initiatives. If you know which activities they enjoy participating in most, you can create more of those opportunities.

  • Ideal answer format: Multiple choice or short answer

29. What company activities do you dislike or would like to change?

On the other side of the coin, forcing employees to participate in activities they’re uninterested in or that don’t directly relate to their job can quickly lead to frustration and burnout.

Sometimes, an employee may want to participate, but they’re not interested in a specific activity, or other factors discourage them from joining. Use your results to tweak or brainstorm activities to maximize participation and success.

  • Ideal answer format: Multiple choice or short answer

30. Are your peer relationships positive and respectful?

Healthy peer relationships contribute significantly to job satisfaction and workplace culture. This question identifies whether team dynamics support collaboration and mutual respect.

  • Ideal answer format: Multiple choice or sliding scale

31. Do you feel supported by your peers?

Peer support creates a collaborative environment where employees feel comfortable seeking help and sharing knowledge. This question evaluates whether team members actively support each other’s success.

  • Ideal answer format: Multiple choice or sliding scale

32. Do you feel like a part of the team?

Collaboration and camaraderie are important parts of employee engagement because staff members are more likely to stick around if they have a strong relationship with the people they work with. With more people working remotely, it’s important to check this metric regularly.

  • Ideal answer format: Sliding scale, multiple choice, or short answer

33. Can you easily collaborate with other teams or colleagues when needed?

Cross-functional collaboration enables organizational efficiency and project success. This question identifies barriers to inter-team cooperation and communication.

  • Ideal answer format: Multiple choice or sliding scale

Resources and enablement questions

Adequate resources and tools are essential for employee productivity, job satisfaction, and a great digital employee experience. These questions assess whether employees have what they need to perform their roles effectively.

34. Do you have the necessary tools and resources to do your job effectively?

Resource availability directly impacts employee performance and frustration levels. With AI tools for employee experience becoming standard, this question helps identify gaps in equipment, software, or other essential tools that could prevent employee turnover and improve productivity.

  • Ideal answer format: Multiple choice or sliding scale

35. Is the information you need to do your job readily available?

Information accessibility affects efficiency and decision-making quality. This question identifies whether knowledge management systems and communication processes effectively support employee needs.

  • Ideal answer format: Multiple choice or sliding scale

36. Have you had appropriate training to perform your job effectively?

Adequate training builds confidence, competence, and job satisfaction. This question evaluates whether onboarding and ongoing employee development programs prepare employees for success in their roles.

  • Ideal answer format: Multiple choice or sliding scale

 Diversity, equity, and inclusion (DEI) survey questions

Creating inclusive workplaces where all employees can thrive requires ongoing assessment and improvement. These questions evaluate organizational progress in building equitable and diverse work environments.

37. Do you feel opportunities for growth are fair and equitable for all employees? 

Equitable advancement opportunities build trust and ensure all employees can reach their potential. This question assesses whether promotion and development practices are perceived as fair across diverse employee groups.

  • Ideal answer format:  Sliding scale (1–5 from “Strongly disagree” to “Strongly agree”)

38. Does the company clearly commit to diversity and inclusion?

Visible leadership commitment to diversity and inclusion creates accountability and demonstrates organizational values. This question evaluates whether DEI efforts are communicated and supported.

  • Ideal answer format: Multiple choice or sliding scale

39. Do you feel the organization makes an effort to attract, develop, and retain people with diverse backgrounds?

Successful diversity initiatives create inclusive environments where all employees can succeed. This question assesses whether DEI efforts translate into meaningful representation and retention across different groups.

  • Ideal answer format: Sliding scale (1–5 from “Strongly disagree” to “Strongly agree”)

Purpose and alignment questions

Employees who understand how their work contributes to organizational success demonstrate higher engagement levels. These questions assess connections between individual roles and company objectives.

40. Do you understand how your work contributes to the company’s overall goals?

This question can get employees thinking about their role within the organization and hopefully encourage them to participate or take more initiative. It’s possible that they enjoy their job and plan to stick around, but they may not be particularly engaged.

  • Ideal answer format: Open-ended questions

41. Do you feel that your work has a meaningful impact on the company or customers?

Meaningful work significantly contributes to job satisfaction and employee engagement. This question evaluates whether employees recognize the value and importance of their contributions to company success and customer satisfaction.

  • Ideal answer format:  Multiple choice or sliding scale

IT and employee support survey questions

Technical support quality affects daily productivity and employee frustration levels. These questions assess IT service effectiveness and identify areas to improve internal customer service.

42. How often do you need help from IT?

This is another simple, baseline question that can tell you a lot. If your IT help desk receives frequent support requests, you may need to look into where their time is going or consider hiring more staff. If employees aren’t experiencing too many technical difficulties, you may even be able to utilize your tech support team’s skills elsewhere.

But first, you’ll need a better understanding of how often your staff leans on them and why.

  • Ideal answer format:  Sliding scale or multiple choice

43. Are there any recurring technical challenges you encounter?

If employees keep running into the same issues, you may be able to address the root of the problem or even automate simple processes. Collect this information and then follow up with the team to see if they have any ideas for resolutions.

  • Ideal answer format:  Short answer

Transactional survey questions

Transactional survey questions

Transactional surveys, or after-service follow-up questionnaires, are sent immediately after a specific event. They are designed to collect real-time feedback on an employee’s experience with a particular service, process, or interaction.

44. On a scale of one to 10, how satisfied are you with the support you received?

This type of question works well for an after-service follow-up, and you can send it anytime an employee’s support ticket gets resolved. While it doesn’t allow you to delve into details, it helps you keep tabs on your employees’ overall satisfaction with your IT help desk.

If you notice that help desk ratings are declining, it means the issue likely requires your attention.

  • Ideal answer format:  Sliding scale

Open-ended survey questions

Open-ended questions provide rich, detailed feedback that quantitative questions might miss. These questions encourage employees to share specific suggestions, concerns, and insights in their own words.

45. What is something we can do to make this a better place to work?

This forward-looking question invites constructive suggestions for workplace improvement. Employee recommendations often provide practical, actionable insights that leadership might not have considered.

  • Ideal answer format: Open-ended response

46. What is something we should stop doing to make this a better place to work? 

Identifying counterproductive practices helps organizations eliminate barriers to employee satisfaction and productivity. This question surfaces specific behaviors or policies that may be hindering workplace effectiveness.

  • Ideal answer format: Open-ended response

47. What is something we should continue doing that makes this a great place to work?

Recognizing successful practices helps organizations maintain and strengthen positive workplace elements. This feedback identifies what’s working well and should be preserved or expanded.

  • Ideal answer format: Open-ended response

48.What is the most meaningful part of your job?

Understanding what employees find most fulfilling helps organizations design roles and responsibilities that maximize engagement and job satisfaction. This insight guides role development and task allocation decisions.

  • Ideal answer format: Open-ended response

49. If you were the CEO for a day, what is the one thing you would change?

This hypothetical scenario encourages employees to think strategically about organizational improvement. Responses often reveal priorities and perspectives that can inform leadership decision-making.

  • Ideal answer format: Open-ended response

50. Is there anything else you would like to share that wasn’t covered in this survey?

This catch-all question ensures employees can share important feedback that might not fit into other categories. It often captures unexpected insights and ensures no critical information is missed.

  • Ideal answer format: Open-ended response

Use employee engagement surveys to obtain useful data and apply your findings to organizational improvement strategies. Here’s how to conduct an employee survey in 10 steps.

  • Define your survey purpose: Establish clear objectives for your employee engagement survey to maintain focus and ensure you collect sufficient data for informed decision-making.
  • Pick the right survey software: Choose a tool that allows you to easily create and send surveys and review your answers.
  • Choose a format: Match your survey format to your objective. Use sliding scales and multiple-choice questions for quantitative insights or incorporate open-ended questions for detailed qualitative feedback.
  • Write unbiased survey questions that align with your objectives: Write clear, neutral survey questions that avoid leading respondents toward specific answers or creating confusion that could compromise data quality.
  • Determine if anonymity is needed:Consider whether anonymous responses are necessary for your objectives, considering that most survey platforms collect some user data regardless of anonymity settings. For employee surveys that don’t require anonymity, try using a survey tool like Zendesk.
  • Tell employees why you’re surveying them: Give your employees a reason to participate in your survey, whether by offering incentives or explaining how you will use the information and how it will benefit them.
  • Launch your survey: Once you nail down an objective and write some survey questions, launch it and send the link to your employees.
  • Notify employees that the survey is open: Let your employees know that they can access the survey and when the deadline is on multiple channels, such as email, Slack, or via a project management system.
  • Review the responses: Once the survey ends, review the responses and identify any trends or inconsistencies. If you need to, follow up with another survey. If not, you’re ready for the final step.
  • Take action: Think about how you can use your findings to positively change your organization.

This approach ensures your employee engagement surveys generate valuable insights that translate into positive workplace transformations.

Employee engagement survey best practices 

Here are some employee engagement survey best practices your company should consider for creating unbiased surveys:

  • Write clear, neutral questions that avoid bias or leading language.
  • Keep surveys concise and focused to respect employee time and maintain engagement.
  • Offer meaningful incentives like gift cards, company swag, or employee perks to encourage participation.
  • Align all questions with survey objectives and eliminate irrelevant or off-topic items.
  • Promote surveys across multiple channels, including email, team meetings, and internal communication platforms.
  • Allocate dedicated time during work hours for survey completion to maximize participation rates.
  • Use convenient distribution methods like Slack integration or email links for easy access.
  • Choose reliable survey technology that provides robust analytics and user-friendly interfaces.

Applying these best practices helps you gather more valuable data, build trust, and show your team that their input is genuinely important.

How to interpret employee engagement survey results

Employee engagement survey analysis is perhaps the most important part of executing an employee questionnaire. This is where you transform raw data into actionable insights that can genuinely bolster employee engagement.

You can interpret employee engagement survey results in four simple steps:

  1. Identify patterns in data.

  2. Follow up on unclear trends with qualitative surveys.

  3. Set benchmarks for future comparisons.

  4. Look out for survey errors and response bias.

1. Identify patterns in data

Review employee engagement questionnaire response data to see if there are any recurring experiences, problems, or suggestions.

Start with changes that are attainable for your business, then tackle organizational changes that will positively impact the greatest number of employees. Keep in mind that what’s “easy” to fix and execute will vary by company.

Some questions company leaders can ask themselves to determine if a change is simple and necessary include:

  • How long will it take to implement?

  • How much will it cost?

  • Do we have the resources to do this in-house?

  • How many people will it impact?

  • How will it influence business outcomes?

2. Follow up on unclear trends with qualitative surveys

If you find you don’t understand the underlying cause of an issue while you’re evaluating employee survey data, follow up with a qualitative survey.

A qualitative survey is an open-ended questionnaire that allows employees to provide detailed explanations, share specific examples, and elaborate on their previous responses with context and nuance.

3. Set benchmarks for future comparisons

Scheduling regular employee engagement surveys and consistently implementing suggested changes should improve the agent experience, increasing loyalty to the organization and its goals. To ensure that feedback trends more positively on future surveys for issues you’ve handled, keep past survey data handy so you can review it when you assess metrics in the future.

If employee feedback is still negative (or not where it should be based on your set benchmarks), you’ll know that it’s time to reevaluate.

4. Look out for survey errors and response biases

When reviewing employee perception survey results, always keep an eye out for potential survey errors and response biases.

If a survey result is surprising, dig deeper before taking action to ensure you have a full view of the picture. Some errors you can keep an eye out for include:

  • Biased questions: Survey language that inadvertently guides respondents toward specific answers or creates confusion, resulting in skewed data that doesn’t reflect actual employee sentiment.
  • Question creep: Adding unnecessary questions beyond survey objectives, which can overwhelm respondents and reduce the quality of responses to critical questions.
  • Inadequate sample size: Insufficient response rates for company-wide insights, potentially missing important perspectives from underrepresented employee groups.
  • Insufficient information: Missing responses or inadequate question coverage that makes it difficult to identify areas requiring improvement or understand the full scope of employee concerns.

Addressing these potential issues ensures your employee engagement survey results provide a reliable foundation for organizational improvement initiatives.

What to do with your engagement survey results

After collecting the employee engagement survey results, you should take these steps to turn raw data into meaningful improvements.

  • Visualize data insights on employee sentiment: Create clear charts, graphs, and dashboards that make survey trends easily understandable for leadership teams and stakeholders.
  • Identify opportunities for improvement: Analyze feedback to pinpoint specific areas where changes could improve employee satisfaction and engagement.
  • Create an action plan:Develop detailed implementation strategies with timelines, resource requirements, and success metrics for addressing priority employee concerns.
  • Communicate results effectively: Ask management to discuss the data and upcoming engagement initiatives with their teams. Be open and transparent about findings, avoid singling out individuals, and focus on objective insights and collective growth.
  • Act on the feedback: Implement changes based on survey insights to show that employee input creates real organizational improvements. Without visible action, future survey participation rates will likely decline significantly.

Get better feedback to build better employee experiences

Now that you know what it takes to carry out a successful employee engagement survey, you’re ready to start crafting a positive employee experience that keeps morale and performance high.

Remember, effective employee experience management is an ongoing journey. When you’re ready to take your employee satisfaction initiatives to the next level and develop new strategies for team engagement, check out our Employee Satisfaction Survey Guide.

Justine Caroll

Director, Product Marketing

Justine is a product marketing leader with 15+ years of experience in B2B SaaS and consumer technology. She leads Zendesk's Employee Service product marketing team, helping departments like IT and HR deliver exceptional service through AI-powered, easy-to-use tools. Her favorite part of the job? Launching products that truly help customers and deliver real impact.

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