HiBob

Unleash HiBob Inside Zendesk and Transform HR Support Forever

HiBob is the modern HRIS platform that sweeps away disconnected tools and manual busywork. Now bring all of that power straight into the place your team already lives: Zendesk.

Stop tab-hopping. Stop copy-pasting. Stop making employees wait. The HiBob app puts your HiBob HR data directly inside Zendesk so your team can:

✅ Crush HR request times

✅ Wipe out payroll and benefits errors

✅ Master seat provisioning and permissions with total confidence

One interface. Zero context switching. Maximum momentum!

What Can You Do with the HiBob App?

👀 Instant, Total Employee Visibility – Every HiBob employee detail, right there in the Zendesk ticket, the second you open it.

⚙️ Take Action Without Ever Leaving Zendesk – Jump straight to the employee in HiBob and switch a requester's primary Zendesk email in a click.

🔄 Stay Perfectly in Sync – Your HiBob employee data and your Zendesk user fields, relentlessly aligned.

Command Your Sync From Inside Zendesk

Admins get a dedicated HiBob control center right in the Zendesk navigation bar:

• Your fields, your rules – Map HiBob employee fields to the Zendesk user fields you already have.

• Look before you leap – A dry run reveals exactly what would change before a single value is written.

• Total transparency – A complete activity log shows what every sync updated, skipped or could not process.

Introducing the HiBob and Zendesk Integration

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FAQ

❓ How much time does the setup take?
Blink and it's done: install the app, connect your HiBob account, and you're live in minutes.

❓ Which Zendesk and HiBob plans does this work with?
All of them. Every Zendesk plan, and every HiBob version that supports API access.

❓Security and Compliance:

The HiBob and Zendesk integration is engineered with uncompromising, enterprise-grade security, so your data stays locked down at all times:

• 🔐 Data Encrypted in Transit: All communications between our app and Zendesk use secure TLS 1.2 or higher encryption protocols.

• 🌐 Secure HTTPS Protocols: Every connection runs over HTTPS for secure, encrypted communication, end to end.

• 🗑️ Minimal Data Retention: Employee records are fetched live and never copied into our systems. We keep only what the sync needs to run: your settings, work email addresses and a log of each run.

• ☁️ AWS Infrastructure: Our solution runs on AWS infrastructure, backed by its robust security measures and highly secure environment.

• 🇪🇺 EU Data Residency: The integration is hosted in the European Union.

• 📃 Data Subprocessors: We maintain a current list of our data subprocessors for full transparency on data processing.

❓ Can I customize what data is synced to Zendesk?
Absolutely! You decide exactly which HiBob employee fields flow into which Zendesk user fields.

Who Are We?

The HiBob HRIS app is powered by Adelante, a team of CRM integration experts on a mission to make your employee service workflow effortless.

About HiBob

HiBob is the modern HRIS platform that streamlines HR operations by replacing disconnected tools and manual processes. By automating core workflows like payroll, time tracking, and benefits administration, HiBob helps organizations:

✅ Save costs
✅ Improve accuracy and speed
✅ Focus on strategic initiatives that drive measurable ROI and long-term value

HiBob Capabilities Include:

✔️ Core HR
✔️ Onboarding
✔️ Time and Attendance
✔️ Compensation Management
✔️ Payroll
✔️ Hiring
✔️ Learning
✔️ Time Off
✔️ Surveys
✔️ People Analytics
✔️ Workforce Planning

Free Forever. Seriously.

🎉 The Basic plan is free forever: employee data in every ticket, at no cost, with no trial clock ticking.

🚀 Ready for more? Automated sync between HiBob and Zendesk is available on our paid plan. Get in touch and we'll get you set up!