Statuspage by Zenplates
View Statuspage components, incidents and maintenance events in Zendesk Support
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Zenplates
This Atlassian Statuspage integration app ensures that agents have the latest information about incidents or service degradations at their fingertips.
Summary information is available at a glance and detailed information about components, incidents and maintenance events are just a click away. Agents can also send updates to customers from within a ticket by adding the current status of an issue or outage directly into a comment.
A list in the top bar allows agents to monitor critical outage information and proactively respond to service disruptions.
Feature overview
Manage one or more pages from your Statuspage account
View overall page status
View individual component and component group statuses
View the number of unresolved and upcoming incidents
View and filter the 50 most recent incidents by keyword or status (including resolved and postmortem)
View and filter the 50 most recent maintenance events by keyword or status (including completed and postmortem)
Click-through to pages and incidents on Statuspage
Add the latest incident information to a comment with the click of a button
Subscribe the ticket requester to email incident updates
How to install
To use this app you must have a public Atlassian Statuspage.
Install the app from the Zendesk App Marketplace
Enter the URL(s) of the pages in your Statuspage account that you would like to display within Zendesk, in a comma-separated list.
Specify whether you would like to allow agents to subscribe the ticket requester to email incident updates.
Enter the API key for your Statuspage account (only required if you would like to allow subscriptions through the app).
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