Open source FAQ software

Increase agent efficiency with FAQ software

There's no denying that it's important to have robust knowledge management software. After all, the more targeted your FAQ page is, the fewer calls your customer service agents have to field. This opens them up to focusing on more complex issues. And while you weigh the pros and cons of FAQ software for your business it's often helpful to try a free version of the software.

The inside scoop on open source FAQ software

Ao selecionar uma solução de gestão de conhecimento grátis para a sua empresa, procure um sistema de perguntas frequentes open source ou grátis que faz o seguinte:

  • Permite a busca por palavras-chave ou termos em uma base de conhecimento
  • Agrega conteúdo de fontes externas e internas
  • Rastreia a origem das informações (como o funcionário que contribuiu com elas)
  • Facilita e simplifica para o usuário buscar e encontrar o documento certo
  • Inclui um painel ou outras maneiras fáceis de acessar as informações

Você sabia?

One such free version of FAQ software is Zendesk's knowledge management solution. Zendesk uses artificial intelligence and predictive analytics to ensure an intuitive and efficient experience. Easy user access to Answer Bot reduces friction while upgrades include the Knowledge Capture app, which allows agents to publish articles in a few simple steps.

Próximas etapas

Find out more about how Zendesk addresses the questions brought up by your online community. Request your free trial today.