Software de gestão de email de atendimento ao cliente
Todas as conversas em um só lugar
Whatever you call it—help desk, service desk, support desk software, or customer service email management software—it’s a means to an end. Because great customer support is not just about the tools you use. It’s about the relationships you have with your customers. And dangers of ineffective email management can ruin relationships in an instant.
Zendesk Support’s help desk software helps streamline customer support with time-saving tools like triggers and automations.
Uma abordagem diferente
Zendesk Support is intuitive, built with the experience of customer service and support desk agents in mind. Dynamic request forms give agents extra context, so they’re prepared to offer personalized customer support before the conversation even begins. That’s what Zendesk is for—improving the relationships between businesses and their customers.
Resultados rápidos
Provide your teams with tools to save time, communicate, and collaborate:
- Fast, personalized responses: Agents can create and share their own macros in order to quickly respond with a standard reply to recurring customer inquiries.
- Custom views: Personalized views let agents see their queue based on ticket status, assignee, group, or other conditions.
- Never miss a deadline: With built-in internal SLAs, agents can set their own SLAs for specific tickets and measure to the minute to keep an eye on status.
- Take your help desk on the go: Our native mobile apps enable agents to respond to customer requests—even when they’re away from their desks.
Recursos adicionais
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With customer service email management software, the possibilities for providing great service are limitless. Learn more about all the great things you can do:
Criação de uma Central de Ajuda próspera para seu sistema de tickets de suporteLançamento do mapeamento do host baseado em IP para o ZendeskCriação de funções personalizadas e sua atribuição a agentesUse tickets de Problema e Incidente para organizar e acelerar o suporteUma história de atendimento ao cliente da Wharton University5 dicas para definir as expectativas quanto a centrais de ajuda internasA arte da resolução de problemasciclo de vida de um ticket de problema
Software de ticket de problemasCentral de suporte internaOpen help deskCentral de suporte de RHSistema de tickets abertoCentral de suporte hospedadaSistema de tickets onlineCentral de suporte onlineSoftware de monitoramento de problemasCentral de suporte para TI
Software de ticket de problemasCentral de suporte internaOpen help deskCentral de suporte de RHSistema de tickets abertoCentral de suporte hospedadaSistema de tickets onlineCentral de suporte onlineSoftware de monitoramento de problemasCentral de suporte para TI