Email based ticketing system

Email madness

Let’s face it. You’re busier than ever. Emails sometimes get lost in the cracks. And sometimes that email — that gets lost — happens to be an urgent inquiry. Oops. Now you have an emergency on your hands and one unhappy customer. That's where Zendesk's email-based ticketing system comes in.

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Zendesk is a beautifully simple email based ticketing system for tracking, prioritizing, and solving customer support tickets. We put all your customer information in one place. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal. Nothing ever get lost.

Exemplo do sistema de tickets do Zendesk Support

Best practices for email-based ticketing

Set agents up for success:

  • Start with our built-in best practices and customize to fit any workflow, from simple to the most complex
  • Create and share macros in order to quickly respond with a standard response and set of actions to common requests
  • Customizable views let agents see their queue based on ticket status, assignee, group, or other conditions
  • Coordinate your team’s efforts with scheduled business hours, time tracking, and SLAs measured to the minute to ensure you don’t miss a beat