Zendesk for government
Power to your people
À medida que a tecnologia evolui, as pessoas esperam cada vez mais das organizações, incluindo das agências governamentais. Elas querem suporte rápido, eficaz e sempre disponível. A Zendesk ajuda as agências governamentais a se concentrar em seus constituintes com soluções digitais seguras, modernas e fáceis de usar, que reúnem a comunicação e agilizam os fluxos de trabalho.Agende uma demonstração
The Zendesk for government approach
See the bigger picture
Get a complete view of citizens and how they interact with your organization—from where they begin their search for information, to how they resolve their issues. With Zendesk, it’s easier to integrate valuable information from customer communications channels, business applications, and backend systems, and make it easily accessible to agents. This helps your team deliver on expectations and create a better experience for your constituents.
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Be the people’s choice
Citizens are also customers, and they have become accustomed to getting help on their preferred channel. With an omnichannel support solution, you can offer support like leading digital businesses do: set up self-service portals to allow constituents to check the status of cases and understand processes without the help of an agent, and even offer proactive support. You’ll be able to exceed their expectations and build a foundation of trust.
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Trabalho mais inteligente
Lean on technology to do the busy work. Automations and workflow tools can handle repetitive tasks, eliminate errors, and improve agent productivity. And with AI-powered knowledge management, citizens can help themselves—so your agents can devote time to issues that need special attention.
Learn more about self-service and AI tools from Zendesk
Let data be the decider
Use data to make better decisions and stay connected with your citizens. With powerful analytics and reporting from Zendesk, your team gains visibility into what’s working for your organization and what needs improvement. And with both out-of-the-box and fully customizable dashboards, there’s a solution that’s just right for your team.
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Protect and serve
Meeting compliance requirements and providing a modern, digital experience shouldn’t be a headache for any government organization. With Zendesk, you get enterprise-class security features and standards that enable you to provide citizens the best experiences—all while following regulation and compliance rules.
Learn more about Zendesk Security
Saiba mais sobre como organizações governamentais inovadoras usam o Zendesk
Overhaul outdated processes
Out with the old
“Zendesk Support lives up to its promise. It’s that simple. It does what we need it to do today, and its vision ensures it’s a solid alternative in years ahead to help innovative decision-makers.”
Learn how thesaved $2.8 million in deployment costs and $540,000 annually in maintenance costs with Zendesk
Improve citizen support
CSAT for the win
“It just made sense to merge our customer channels together—that and the fact that we saved a quarter million dollars in maintenance fees on an annual basis by doing so.”
Learn how theprovides a seamless experience for 6.6 million residents
Happy agents. Happier citizens.
Employees are citizens too
“We’re seeing improvements in agent performance, and end users are seeing a quick turnaround time. They submit a ticket, and within the hour, their issue is resolved.”
Learn how the nonprofitefficiently serves stakeholders and fulfills its commitment to being a good steward for donor funds
Boost efficiency and collaboration with partner integrations
Explore nossos recursos
Quantificação do impacto comercial do atendimento ao cliente
Publicação do blog
Implemente uma solução de suporte ao cliente de alto nível
Benefícios da transformação digital para empresas estabelecidas
Pesquisa e relatórios
Protecting your customers’ data
Publicação do blog
Segurança e conformidade
Folha de dados