Zendesk’s JIRA Integration Rocks!

Published June 7, 2011
Last modified June 7, 2011

Zendesk COO Zack Urlocker rocks out with CustomWare CEO Rob Castaneda at the 2011 Atlassian Summit.

At the Atlassian Summit in San Francisco today, Zendesk announced a new integration with Atlassian JIRA. This integration will be available free of charge to all Zendesk customers and the beta version is now available for testing. The integration was created by Zendesk partner CustomWare, who are also experts in all things Atlassian.

For organizations that use Zendesk for support and JIRA for development tracking, our integration facilitates seamless two-way communication between support and engineering. Support agents can easily escalate a ticket to JIRA as a new issue and all comments made on the JIRA issue and Zendesk ticket are synchronized. The support team can be kept abreast of the latest development activity around a given customer problem, and the development team has complete visibility into valuable information for reproducing and resolving development issues.

The Zendesk / JIRA integration was built using our new Networked Help Desk API which enables easy ticket sharing across departments, companies and applications. Networked Help Desk is an open API founded by Atlassian, New Relic, OTRS, Pivotal Tracker, Service Now, SugarCRM, and Zendesk. Currently, more than 15 high-growth companies endorse this open standard including Coherence Design, Connect2Field, CustomWare, Freshbooks, GroundWork, PagerDuty, Pervasive, Rypple, Twilio, and Wildbit.

To celebrate this new JIRA integration, Zendesk and CustomWare are each giving away a brand new Fender Stratocaster guitar to two lucky winners at the Atlassian Summit. So if you’re at the conference, be sure to stop by our booth to enter your name into the drawing.

And be sure to sign up for the beta if you are interested:

If you’re not at the Atlassian Summit, here’s a video featuring CustomWare CEO Rob Castaneda and Zendesk COO Zack Urlocker rocking out on these guitars while rehearsing “Electric Buddha Blues.”

Zendesk and CustomWare are also teaming up to provide hands-on 2 day course for Zendesk agent and administrator training. The next training course is scheduled for June 21-22 in San Francisco. Details are available at