Improve Your Web Experience with Drupal Live Chat

Nobody enjoys waiting, least of all people browsing websites or shoppers on an online store, because it defeats the immediacy that the internet has to offer. So when a customer has a question, they typically want the answer right away. And thanks to the abundance of options on the internet, if they can’t get what they want, they’ll exit and move to a site that is better equipped to meet their needs.

Drupal chat can prevent this making sure website visitors have a direct line to customer service without having to interrupt the browsing experience. And since Drupal live chat is a two way street, it can be used by the company to proactively reach out to the customer if it looks like their actions indicate they need support.

Zendesk customer service, and Zopim live chat by Zendesk, make Drupal chat a breeze, including:

• Proactive support. Triggers in Zopim notify customer service agents when a visitor has met certain conditions, like a set number of case studies read or items left in a shopping cart for a specific amount of time. Armed with this knowledge, the agent can open a live chat module and initiate a conversation with the visitor, and offer to help.
• Powerful reporting. Zopim monitors important metrics, from the real-time monitoring to agent performance, helping companies identify areas to improve and which tactics are already working.
• Multichannel support. Zendesk stores all customer data about the visitor, including ongoing conversations, so the support agent has everything they need to provide the customer with a seamless support experience.