Start a Conversation with Joomla Live Chat

When a visitor to a company’s website has a question and want to reach out to the company for an answer, they usually have a short list of options: email—which rarely results in an immediate response, phone—which can lead to long wait times, or webforms—which can sometimes feel cold and impersonal. Making matters worse, all of these options tend to pull the visitor away from the website, interrupting the experience altogether. Unfortunately for that visitor, many companies neglect to invest in technology that will allow them to offer support from within their website. Luckily for companies that use Joomla, they can provide live for their visitors through the Joomla live chat module. Now visitors can have a 1:1 conversation with a support agent in a chat module without having navigate away from the browsing experience.

When visitors to a site have a question, they don’t appreciate having to wait for an answer. In fact, many will move onto a different site if they find the experience dissatisfying. So they longer a company forces a visitor to wait, the more likely that visitor is to exit. So it’s very important to not make them wait a second longer than necessary. The Joomla chat module allows visitors to quickly engage with a customer support agent and begin a real-time conversation, improving the customer experience and speeding up resolution time.

Joomla chat also has the added benefit of enabling companies to provide proactive support, which can reduce bounce and exit rates, improve visitor engagement, and if it’s an ecommerce site, improve conversion rates. If a visitor to the site meets a certain set of criteria, such a set number of return visits to a pricing page, that a visitor a Joomla live chat plugin can enable an agent to provide proactive support in the form of a live chat from within the website and offer to answer questions or provide more information.