Auto Timer by Saasly
Track the exact time agents spend on tickets using the Auto Start Timer app.
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Saasly
Tracking the time agents spend on tickets is essential for delivering top-notch support, a key aspect of any successful business. Our Auto Start Timer app allows you to accurately monitor time spent on each ticket, helping identify any obstacles to providing the best customer solutions.
The app lets you customize the start and stop statuses for the timer to align with your business workflow. For example, you can configure it to start the timer when a ticket is marked as ‘open’ or ‘pending’. This ensures that whenever an agent updates the ticket status to one of these options, the timer automatically begins.
Key Features :
Detailed Reports: Track agents’ time spent on billable and non-billable tasks with advanced filtering options.
Export Functionality: Easily download detailed reports of time spent for analysis or record-keeping.
Time Entry Restrictions: Admins can limit agents from modifying time entries for specific months, ensuring accurate reporting.
How to install
Setup Guide:
After installing the application, navigate to the Ticket Page.
In the sidebar, a full page will be displayed.
- Go to Settings and complete the OAuth process for Zendesk authentication.
. Once you have successfully authenticated with Zendesk, navigate to Configuration to complete the timer settings and trigger functionality.
We hope these instructions are helpful and that you complete the setup successfully.
If you need any assistance, please reach out to us at Support@saasly.in.
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