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Service Desk Software Comparison

Service desk software comparison

Comparison of service desk software is a pain in the – please hold that thought – while I get you a confirmation number. 000000000000000000002. Again that number is OMG. Click.

In all seriousness though, please hold. Lucky for all of us today's software isn't that way anymore. At least it shouldn't be. It should be as seamless, scalable, and dare we even say – magical.

Not only do we want you to do a comparison of help desk software, we won't even be mad if our ticket management system is not for your company. But, to be fair, we think it's pretty darn great.

The brass tacks

Zendesk recently made a request Forrester Consulting to conduct a study that evaluated the financial impact of Zendesk on organizations. Forrester interviewed five of our own users and conducted a financial analysis. In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.

Você sabia?

Os benefícios superaram os custos nas seguintes áreas:
  • Aumento da produtividade dos agentes: as organizações relataram uma redução de 15 segundos na duração média das chamadas a cada ano.
  • Deflexão de interações com os clientes: as interações de autoatendimento alcançaram 20% do total de interações.
  • Aprimoramento da experiência e retenção dos agentes: os clientes relataram uma redução de mais de 15% na rotatividade de agentes.
  • Prevenção de custos com a manutenção da plataforma anterior: sem precisar de consultores para a manutenção da plataforma anterior, houve uma economia média de US$ 150.000 por ano.

Próximas etapas

Make sure Zendesk is right for you. Read about the potential return on investment from implementing Zendesk’s family of products in Forrester’s The Total Economic ImpactTM of Zendesk, a May 2017 commissioned study conducted by Forrester Consulting on behalf of Zendesk.

A experiência é crucial.

Saiba qual plano do Zendesk é o melhor para você.