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call center para recebimento

Answer every call with an inbound call center

O que é um call center receptivo?

An inbound call center is a contact center companies. And they’re used to take large volumes of phone calls from customers who are seeking technical support like—answers to questions, issue resolution, and any other customer service issues. The calls are answered by customer service agents, unlike outbound call centers which mainly focus on making calls. It's a necessity for every industry of every size. Zendesk Talk is inbound call center software embedded in the Zendesk Support ticketing system, allowing service teams to provide more personal, productive phone support within an omnichannel customer journey.

Give personalized phone support

Talk helps customer support teams provide inbound call center services for seamless support across every channel. If you’re looking for an inbound call center solution, Talk lends a hand by helping support teams resolve issues faster, measure and improve phone support operations, and deliver the best customer support experiences.

Empower your agents to act quickly

Customers always come first, and your agents need to focus on providing the best customer experience. Talk helps agents help customers quicker without having to search for information or switch between multiple systems. With features like automatic ticket creation and customer profiles, agents can save time and be more productive.

Level up your phone support operations

Stay on top of everything with Talk. You can track calls with tickets, monitor queue volumes and agent performance with real-time reporting, and understand how your phone support fits into your multichannel operations with centralized reporting.

Step in the right direction

O Zendesk Talk é um software de call center para fornecer suporte por telefone mais pessoal e produtivo. Incorporado ao sistema de tickets do Zendesk Support, o Talk oferece rastreamento de chamadas, IVR flexível e sistemas de encaminhamento, além de uma poderosa análise, tudo dentro do contexto de suporte multicanal. A única solução de suporte de telefone nativa do Zendesk, o Talk integra otimizadamente fluxos de trabalho e relatórios, ajudando os agentes a resolver problemas mais rápido e dando aos gerentes visibilidade das operações. Fácil de configurar e totalmente baseado na nuvem, o Talk permite que equipes coloquem os recursos de call center para funcionar em questão de minutos, sem precisar envolver a TI, contratar mais técnicos ou gerenciar novos fornecedores.

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