Nossos líderes

Svane é CEO, presidente e fundador da Zendesk, uma empresa global que desenvolve softwares para a criação de experiências do cliente melhores. Ele é responsável pela visão, cultura e crescimento da empresa desde a sua fundação em 2007. Sob sua liderança, a Zendesk abriu seu capital em 2014 na Bolsa de Valores de Nova York e, atualmente, ajuda mais de 169 mil organizações no mundo todo a atender, entender e interagir melhor com seus clientes. Nascido em Copenhague, na Dinamarca, ele é autor do livro Startupland, tem quatro filhos e adora drinks artesanais.

Soren Abildgaard é vice-presidente executivo de engenharia da Zendesk e está na empresa desde 2017. Ele lidera a função de engenharia da empresa e é responsável pela criação de produtos SaaS e plataformas de desenvolvedor.

Ele é apaixonado por capacitar suas equipes a criar produtos que funcionem em conjunto para melhorar o relacionamento com os clientes. Além disso, Soren supervisiona o software da plataforma Zendesk, que fornece aos desenvolvedores as ferramentas flexíveis necessárias para estender a experiência do cliente.

Antes da Zendesk, Soren atuou como vice-presidente sênior de engenharia da TubeMogul, onde gerenciou a plataforma Advertising Cloud, que foi adquirida pela Adobe. Anteriormente, ocupou cargos de engenharia sênior na Microsoft e na Autodesk.

Shanti Ariker atua como SVP e advogada geral desde dezembro de 2020. Ela tem mais de 20 anos de experiência trabalhando internacionalmente com empresas grandes.

Antes da Zendesk, Shanti era vice-presidente, assessora geral jurídica adjunta na Twilio Inc. Ela também atuou como SVP e advogada geral na Salesforce.org e teve outros cargos de liderança da Salesforce.com, Inc. e na Autodesk, Inc. Ela começou sua carreira no setor privado. Ela trabalhou em estreita colaboração em programas Ambientais, Sociais e de Governança e tem experiência em direito de instituições de caridade, formação e compreensão de diferentes modelos filantrópicos. Shanti fez bacharelado na Universidade de Massachusetts e doutorado profissional na Universidade de Virginia. Ela é aspirante a escritora e, no momento, está trabalhando em um livro de memórias.

Como diretora de informações da Zendesk, Colleen está remodelando o benchmark da Zendesk para uma TI moderna em grande escala e uma força de trabalho centrada no cliente. Ela é apaixonada pelas funções de experiência do cliente e do funcionário na era digital.

Com mais de 20 anos de experiência em vários setores e um cenário tecnológico em constante mudança, Colleen é líder em transformação de modelos digitais e de negócios. Suas estratégias inovadoras ajudam as empresas a colocar os clientes no centro e a criar ambientes de trabalho focados na colaboração e na comunicação aberta.

Antes, ela foi executiva em residência com a PwC, onde trabalhou em uma série de iniciativas comerciais e internas. Antes disso, Colleen foi vice-presidente de TI da Adobe Systems e também ocupou funções de TI de nível executivo na Cisco Systems, Palm e SAP.

Em seu tempo livre, Colleen é uma ávida remadora. Ela leva o que aprende na água sobre disciplina e trabalho em equipe para o mundo dos negócios. Ela é bacharel pela Universidade Estadual de Nova York em Potsdam e tem MBA pela Universidade do Norte da Flórida.

Como líder financeiro da Zendesk, Marc tem mais de 25 anos de experiência em liderança em bancos de investimento, finanças e estratégia. Nos últimos sete anos, Marc trabalhou como parte da equipe de liderança para expandir os negócios de SaaS da Zendesk.

Antes da Zendesk, ocupou cargos de liderança sênior em bancos de investimento e pesquisa de ações no Credit Suisse, Deutsche Bank, Salomon Brothers e Cowen and Company. Como Analista institucional classificado por investidores, Marc construiu um histórico com investidores e empresas na liderança de opinião do setor. Entre seu período em Wall Street e na Zendesk, Marc assessorou empresas com alto crescimento como consultor estratégico. Ao longo de sua carreira, ele sempre gostou de gerenciar e trabalhar com empresas de alto crescimento e expansão como assessor e gerente.

Fora do escritório, Marc gosta de estar com a família, além de caminhada, corrida e remo.

Alex Constantinople joined Zendesk as CMO in May 2021, and is responsible for our global marketing efforts including brand, product, campaigns and integrated marketing, creative, communications, social impact and events. She focuses on unifying our messages across our customers, products and the company to keep building our marketing engine and driving continued growth. Alex will also focus on more clearly connecting our social impact work with our company mission, and guiding the development and evolution of our corporate strategy.

Prior to Zendesk she was the CEO of Outcast, an integrated marketing agency, where for a decade she partnered with some of the world’s most well-known companies to help them shape and grow their brands. She has also served in marketing and communications roles for GE, Condé Nast, NBC and CNN.

She lives in San Francisco with her husband and three children.

Norman Gennaro is president of sales at Zendesk, and has more than 25 years of business and technology experience leading and growing global teams of high-performance sales professionals. In his role, Norman is focused on accelerating Zendesk’s move into the enterprise market, scaling and expanding the global sales organization, and delivering on the company’s quarterly goals and long-term strategy.

Most recently, Norman built Amazon Web Services’ (AWS) mid-market segment for North America into a multi-billion-dollar business. Prior to AWS, Norm spent 16 years in enterprise sales with Oracle Corporation. He holds a bachelor’s degree in management information systems from the University of Notre Dame and an MBA in finance and computer-information systems from the University of Notre Dame de Namur.

John Geschke is chief of staff at Zendesk and is responsible for aligning the company’s office of the CEO leadership group with the execution of the company’s strategy. Prior to serving as chief of staff, John was Zendesk’s chief legal officer. He has more than 25 years of legal experience in the technology industry.

Before joining Zendesk, John was general counsel of Norwest Venture Partners, a venture-capital firm, and practiced law as a partner at Cooley LLP. John holds a bachelor’s degree from Princeton University with a concentration in the School of Public and International Affairs, and a juris doctor from Stanford University.

Outside of Zendesk, John is working hard on his empty nesting lifestyle with his wife of over 23 years and appreciating his two kids and two very large dogs.

Shelagh Glaser começou a trabalhar na Zendesk em maio de 2021 como diretora financeira e supervisiona as finanças globais, o que inclui finanças e estratégia, contabilidade, relatórios e previsões corporativas, equipe de oportunidades e relacionamentos com investidores. Shelagh concentra-se em promover estratégias para alcançar resultados financeiros por meio de um gerenciamento disciplinado do portfólio e também é uma forte defensora da diversidade, equidade e inclusão.

Antes de trabalhar na Zendesk, Shelagh desenvolveu sua carreira na Intel ao longo de 25 anos. Mais recentemente, ela atuou como diretora financeira e diretora de operações para o grupo de plataformas de dados. Shelagh é formada em economia pela Universidade de Michigan e tem um MBA pela Universidade Carnegie Mellon.

Shelagh adora praticar ciclismo e gosta de viajar e caminhar com o marido e suas três filhas.

As Zendesk’s chief people and diversity officer, InaMarie Johnson leads the company's vision for delivering a great employee experience. Day-to-day, she is responsible for overseeing multiple functions, including talent acquisition, development, diversity equity and inclusion, and workplace experience functions.

Before joining Zendesk, InaMarie was senior vice president and chief human resources officer for Plantronics, Inc., an audio communications company. Prior to that, she was the chief human resources officer at UTi Worldwide Inc., a supply-chain management company, and held various senior leadership roles at Honeywell International Inc., an international technology and manufacturing company.

InaMarie holds a bachelor’s degree in social sciences, with an emphasis in human resource management, from the University of California, Berkeley, and a master’s degree in organizational development and management from John F. Kennedy University.

When she's not at the office, InaMarie enjoys spending her time gardening and is an avid yogi.

Since 2010, Adrian has led Zendesk’s product management and engineering teams, constantly creating new paths for product innovation and development. As the company’s chief technology officer, he is currently responsible for defining its long-term strategic product direction that will shape the future of customer service. He also helps guide the company’s global customers on how to enhance their customer experience to create better relationships.

Previously, Adrian served as chief technical officer at Attributor, where he managed web-crawling and content-identification systems for text, video, and images. He was the first engineer hired by Plumtree Software, and remained with the company through its IPO and subsequent acquisition by BEA.

Adrian é natural de Yorkshire, mas mora em San Francisco.

With more than 20 years of experience designing digital experiences, Toke Nygaard oversees Zendesk’s brand and product UX/UI as the company’s chief creative officer. In this role, he is constantly developing and building the Zendesk brand with his global team of passionate creatives, keeping the product experience true to its origins of being simple and easy to use. Toke’s quietly humble ambition is to build the greatest and most unique cloud-software brand of all time.

Before joining Zendesk, Toke was a founding partner of one of the largest pioneering design communities, K10k. He was also the founder and creative director at Cuban Council, a digital-design company, where he helped design the original Facebook identity, and worked with a range of clients from Tyra Banks and Francis Coppola, to Apple and NASA. Previously, he worked for Danish web-design frontrunner Araneum and later helped start the Oven Digital offices in London. Toke attended Kolding School of Design and The Royal Danish Academy of Fine Arts, School of Design, focusing on new media and graphic design.

Outside of the office, Toke enjoys spending quality time with his family and is a table tennis aficionado.

As Zendesk’s chief operating officer, Jeff brings the Product, Advocacy and scaled Go-to-Market customer teams closer together to fully understand how our customers experience Zendesk so that we can create the best possible CX solutions for them.

Prior to being named COO, Jeff spent four years as Zendesk’s CMO, where he helped Zendesk realize significant growth by focusing on what matters most to our customers and delivering a more seamless, simplified and frictionless customer experience. Before joining Zendesk, he spent nearly two decades in leadership roles at SaaS and other tech companies, where he focused on marketing, product marketing, conversion and retention optimization, analytics and business management at companies ranging from startups to enterprise companies.

Most recently, he ran engagement marketing and campaign marketing for Adobe’s multi-billion dollar ARR Creative Cloud business, and before that he served as CMO at 99designs. He has also spent many years in the Silicon Valley startup scene, where he honed his strength in data-driven marketing and growth best practice.

When he’s not digging through the numbers and mulling over strategy, you can find him spending time with his husband and two children, or doing long runs or bike rides throughout the Bay Area.

Maarten has served as Zendesk’s chief information security officer since 2018, leading the global security organization. He is also a board member and former Chairman of the Forum of Incident Response and Security Teams (FIRST), a nonprofit association of 400 security teams in more than 80 countries.

Maarten has more than 15 years of experience managing security organizations, which includes building the cybersecurity-threat intelligence team at Amazon, and working on the security teams at Google and Microsoft.

He holds a master’s degree in information security from Edith Cowan University and a master’s degree in international relations from Freie Universitat Berlin. When not working, Maarten enjoys backpacking, sailing, and collecting first-edition travel literature.

As executive vice president of product at Zendesk, Shawna manages the organization’s global product teams to deliver thoughtfully designed, market-changing products. She follows a customer-first mindset and is energized by seeing what experiences are possible with Zendesk technology.

Shawna currently holds three patents, and her career has revolved around making hard concepts easy and intuitive for users. She previously spent 15 years at Salesforce as SVP of product management, where she was a pivotal part of multiple product strategy teams, including the Customer 360 platform.

Em seu tempo livre, ela gosta de eventos com música ao vivo e de voar alto no trapézio.