Ecommerce AI agents that move customers from discovery to purchase

The ecommerce experience includes 10 specialized agents, each focused on a specific set of customer needs.

Example copy: Ecommerce AI agents can complete approved actions such as updating an order, generating a return label, or processing a refund when the required systems, permissions, and business policies are connected. Sensitive actions can be routed for human review when needed.

Commerce Agent is an AI sales assistant that helps shoppers discover, compare, and purchase products. It works in the Zendesk Web Widget and can hand off to a human or post-purchase agent when needed.

The launch experience is designed to connect with Shopify and the systems used to manage products, orders, payments, accounts, and fulfillment. Additional enterprise integrations are planned.

Post-purchase workflows can be personalized using your business policies, help center content, instructions, and connected systems. Final customization details should be confirmed before publication.

Commerce Agent is designed for the Zendesk Web Widget. Ecommerce service workflows support messaging and email. Final channel availability should be confirmed for launch.

Yes. Commerce Agent can hand off to a human or post-purchase service agent with the customer’s conversation context.

The ecommerce roadmap is designed to automate a large share of common ecommerce contacts, with an 80% automation goal for the Shopify MVP. The broader Industry Agents roadmap includes a 90% automation goal across additional industries and workflows.