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Mobile Ticketing System

Mobile ticketing system

Customer service support with no strings attached

Great customer support should be tied to the customer. Not the computer, fancy headset, or even a particular day or problem. Zendesk Support’s mobile ticketing system has native mobile apps that are built for team leaders, agents, IT, or anyone who doesn’t want to take the “help desk” literally. Agents can catch up with tickets, clean up their queue, and free up their workflow (and mind).

Mobile management

Support from your iPhone and Android:
  • Notificações alertam os agentes de atualizações em seus tickets atribuídos
  • Crie novos tickets onde estiver e atualize-os rapidamente com macros
  • Chegue ao ticket certo imediatamente usando a pesquisa e vinculação profunda do email
  • Filtre pela fila com visualizações e deslize o dedo para avançar facilmente para o próximo ticket

Tablet triage

Support from your iPad:
  • Deslize os dedos para separar e responder rapidamente os tickets
  • Mantenha-se à frente dos indicadores-chave de desempenho com relatórios e análises
  • Aprofunde-se no painel do agente para obter uma visão geral de uma fila individual ou de equipe

Wherever they roam

Research shows that people simply don’t want to go out of their way to get the support they need. That’s why it’s important to stay close by—even when your customers are blazing new trails across new media. Zendesk’s support channels let everyone— from teenagers to grandmothers—get support on the channels they prefer and love.

Saiba qual plano do Zendesk é o melhor para você.