Okta Workflows empowers organizations to automate complex identity processes and user lifecycle management without writing code. By integrating Okta Workflows with Zendesk, IT and support teams can seamlessly orchestrate actions based on real-time events. With this integration, you can build custom identity workflows that connect Zendesk to your broader tech stack. Automatically create or update Zendesk user profiles when changes occur in Okta, freeze accounts during offboarding events, or trigger multi-system alerts when high-priority access requests are made.
FastPass IVM is the leading provider of secure identity verification solutions. The FastPass Identity Verification Manager (IVM) for Zendesk brings forced, contextual identity verification directly into the support agent's workflow, ensuring every password reset and sensitive request is handled securely and in compliance with enterprise policy. With this integration, agents no longer need to switch between systems. When a ticket is opened, the app automatically checks ticket status, tags, and requester details against your configured eligibility rules — and either presents a one-click Launch button or automatically opens the FastPass IVM Client. This protects your service desk against social engineering and vishing attacks at the moment they are most likely to occur.
PDQ Connect shows you the PDQ-managed devices associated with a ticket requester's email address, right inside the ticket sidebar. From there you can view device details, open a remote desktop session, or deploy software packages — all without leaving Zendesk.
OneClick turns your most common ticket actions into sidebar buttons. Agents update status, assignment, tags, and custom fields in one click—instead of opening multiple fields on every ticket. Save a preset once; apply it to any ticket with a single click. Build buttons in the nav bar app, or share one list account-wide for every agent. Choose who can manage buttons and optionally deploy a shared list via app settings.
Additional apps added in July:
PII Shield (Support) scans Zendesk tickets for sensitive personal information and lets agents permanently remove it in-browser before it’s shared or stored. Ticket content never leaves Zendesk, and every redaction creates an internal audit note with what was removed, who removed it, and when.
Hide.fy (Support) gives agents instant, no-code control over what each person, group, or brand can see in Zendesk. Rules are built visually in a central dashboard and apply in real time.
Skip.ly (Support) turns Zendesk’s skip log into a live, filterable analytics dashboard. It shows skip volume, top skippers, common reasons, most-skipped tickets, and more.ost, top tickets that get skipped, which customers are skipped the most and more.
Ticket Done (Support) brings AI help into the Zendesk sidebar using your actual Help Center articles. It drafts customer replies and internal guidance grounded in your documentation, with no generic AI or hallucinations.
Clonepartner (Support) provides customizable help desk migrations with zero downtime. It moves tickets, contacts, and custom fields securely via OAuth and supports point-in-time delta migrations.
Netgsm SMS (Support) lets agents send SMS messages from Zendesk tickets and user profiles without leaving the interface. Agents can choose sender names and track delivery status in real time.
WitWave by Witbor (Support) lets agents listen to, visualize, and send WhatsApp voice notes directly from Zendesk. It supports playback, recording, and channel detection to prevent send errors.
KnowledgeBridge (Support) automatically generates llms.txt and llms-full.txt from Zendesk Help Center content. It fetches published articles, converts them to markdown, and creates machine-readable files for AI systems.
EscalationAI (Support) analyzes tickets in real time with 25+ escalation signals and shows a risk score in the sidebar. High-risk tickets are tagged automatically, and optional Slack alerts notify teams instantly.
Weekly (Support) brings ecommerce context into the Zendesk sidebar so agents can see customer and order details without leaving the ticket. It surfaces order history, tracking, refunds, inventory, payment requests, and customer notes.
ServeTech Skill Tracer (Support) uses real Zendesk ticket history to identify agent specializations. It automatically creates and maintains skill tags for skills-based routing without manual tagging.
ScriptRunner (Support) helps teams automate workflows, run secure scripts, and build internal tools inside Zendesk. It reduces repetitive admin work and supports custom operational processes without switching systems.
EVOX (Support) connects cloud call center phone systems directly to Zendesk Support. It matches calls to customers and tickets, creates records when needed, and logs call detail records for reporting and compliance.
Escalation Guard (Support) helps agents submit cleaner escalations from the ticket sidebar. It collects required fields, formats internal notes, and applies routing tags for automated handling.
ResolveReady (Support) prevents agents from resolving tickets that are missing data, steps, or approvals. It enforces solve-readiness workflows in the sidebar and saves completed items to ticket fields or internal notes.
VeriDraft (Support) turns customer messages into replies based entirely on your Terms of Service, SOPs, and compliance docs. It includes citations and confidence indicators, and it refuses to guess when it can’t find a grounded answer.
Problem Portfolio (Support) helps manage problem tickets and linked incidents from one dashboard. It shows key metrics, supports flexible filtering and grouping, and allows bulk actions on incidents.
Access Monitor (Support) tracks who opens sensitive Zendesk tickets and logs those views automatically. This app can add notes, tags, access logs, viewer history, follower notifications, and more based on rules.
Mello Claims (Support) is a freight audit and claims platform that automatically audits parcel and freight invoices for overcharges and streamlines the filing and tracking of damage, loss, and shortage claims across carriers. When a customer contacts your team about a damaged, lost, or delayed shipment, your agents can file a Mello claim without ever leaving the ticket.
Enreach Omnichannel (Support) lets you make and receive calls from Zendesk, automate ticket creation, and record call information. Easily integrate your phone system from the Zendesk control panel.
Monday.com by Git-Zen (Support) connects Zendesk with Monday.com so tickets and board items stay in sync both ways. Updates in one system automatically appear in the other.
Trello by Git-Zen (Support) creates Trello cards from Zendesk tickets and syncs updates both ways. It eliminates manual copy-paste and keeps board progress visible inside Zendesk.
Asana by Git-Zen (Support) turns Zendesk tickets into Asana tasks and syncs comments both ways. It helps cross-team work stay tracked instead of getting lost in Slack or email.
ClickUp by Git-Zen (Support) creates ClickUp tasks from Zendesk tickets and syncs comments both ways. It connects support issues to roadmap work so updates flow automatically between tools.
Notion by Git-Zen (Support) creates Notion pages from Zendesk tickets and syncs comments both ways. It links support issues to documentation, product decisions, and project work automatically.
New Themes added in July:
Fusion is a premium Zendesk Guide theme that combines modern design, powerful functionality, and seamless navigation to help customers find answers faster. With its clean layouts, advanced search experience, and highly customizable design, Fusion delivers the perfect balance of aesthetics and usability.
Luna is a modern, fully responsive Zendesk Guide Help Center theme for teams that want a polished self-service experience without writing custom code. Built on Templating API v4, Luna covers the full Guide ecosystem—knowledge base, community, requests, approvals, generative answers, and service catalog—with a cohesive visual system and 80+ theme settings organized in a clear
