Customer engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Latest stories Page 9
Article Poseidon’s revenge
One time, I mentioned that the Pacific Ocean was no big deal, and a day later…
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers
With Joseph Michelli The international success of Starbucks begins with a promise: To inspire and nurture…
Better service through self-service
Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…
Article Customer conflict: how to turn he said, she said into perfect harmony
An unhappy customer can quickly pull multiple people from your company into a vortex of anger…
Morning Mobile Phone Usage
To celebrate the release of our updated iPad app, Zendesk partnered with Business 2 Community to…
Infographic The good, the bad, and the ugly: the impact of customer service
When Zendesk teamed up with the fine folks at Dimensional Research to answer the question, “What…
How to recover from a customer service fiasco
The real-time web has given customers amazing power to vent their issues in a very public…
Mobile Apps in the Enterprise
Your laptop isn’t irrelevant yet, but it might be soon. Sales of web-enabled smartphones, tablets, and…
Can Your Customers Find You Online?
Mobile devices aren’t just for phone calls, SMS, and emails anymore. As our latest infographic illustrates,…
Infographic Why are customers turning to social media?
It’s no secret that social media is an important support channel—more that 34% of consumers head…
Infographic Best in practice: what works in customer service
Your reputation for providing the best customer service matters,. In fact, as our latest infographic illustrates,…
Where are the happiest employees?
Our latest infographic takes a look at which countries have the happiest employees, and which ones…
Online Retailers Have a Lot to Lose
Given the fact that online spending has jumped from $29.7 billion in 2007 to a whopping…
Article The Zappos Experience: Creating a Customer Service Culture
With Joseph A. Michelli, Ph. D. Zappos customer service is the envy of any company looking…
Article Infographic: where are the happiest employees?
Our latest infographic takes a look at which countries have the happiest employees, and which ones…