Corporate knowledge base
Tap into your corporate knowledge base to improve customer satisfaction
Your business is teaming with a wealth of information. Your agent know, if used effectively, could save time, increase efficiency, and improve the overall customer experience. If only there was a way to harness all of that power. Oh, wait, there is. Zendesk Guide can help.
Em primeira mão
- Provides relevant, up-to-date content - the popularity and effectiveness of content is measured and scored so that you can see what works and what needs to be optimized
- Enables self-service - automatically delivering relevant answers and information
- Uses artificial intelligence - the Guide Answer Bot automatically resolves high frequency tickets with relevant article suggestions
Users and management agree that as a corporate knowledge base Guide delivers on its promise to put knowledge to work. See how it can work for you. Launch your free trial today.A experiência é crucial.
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Creating a corporate knowledge base is just like building a help center for your company. Kill two birds with one stone and learn how to do both.