Mobile app FAQ

Creating a seamless customer experience with FAQ’s for mobile apps

What good does it do you to have a FAQ page or knowledge center if it doesn’t work across channels, devices, and environments? Are those customers on apps less deserving of answers than the ones on your website?

With Zendesk Guide, you can build and update a world-class FAQ section that will let your customers quickly find answers to the most commonly asked questions, whether they’re browsing your website or mobile app.

Em primeira mão

Guide helps condense your help center so that customers can find the answers they need with no added strain to your service department, pleasing both the customer and the agent. Guide makes it possible to deliver excellent self-service experiences across devices with tallies on which articles are most visited and commented on, giving you a clear picture into what should be included on your FAQ page.

Você sabia?

As Guide can be embedded natively in a customer’s mobile app, there’s no need to change devices or leave the app when they need help.

Próximas etapas

Find out more about how Guide enables FAQ’s in your mobile app — and improves customer satisfaction and agent efficiency in the process — by requesting your free trial today.

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