Software da central de suporte grátis

Many of these systems are available as SaaS, or Software-as-a-Service, packages. Cloud-based software is particularly appealing to new and/or small business owners, who are then freed from having to install help desk software on a local machine or on their own servers.

Solutions in the free-to-freemium spectrum are also appealing for businesses that are still scaling their operations, particularly their support presence. Full-featured help desk software solutions could cost an average of $100 per month, per customer service agent, which isn't always in the cards for companies still in the crawl phase. But that doesn't mean these businesses can't have eyes on the future.

This much is clear: A 10-person business isn't going to have the same help desk software needs as a 100-person or 1,000-person business. Size isn't the only thing that matters — the support demand and tenor for a boutique clothier will be very different from those of a boutique software company or a boutique interior design company.

If your business is outgrowing a free help desk software solution, you've probably already felt those growing pains. For example, are you noticing an increase in customer service queries coming in via social media? Are you feeling an increasing pressure to tally and categorize Facebook Messages, comments on your Facebook Page, DMs on Twitter, GChat, or email? If so, you might be approaching the walk or even run phase of your operation.

How old is your business vs. how old is its customer service infrastructure? If your employees feel like they're driving an old clunker as they build relationships with your clients, it may be time to start kicking the tires on a new solution.

Though the cost of moving beyond free help desk software might sound steep, consider this: it's probably less than a few hours of each agent's paycheck, which is a small price to pay for saving time, improving productivity, and providing increased levels of organization and individual control on the job. If it saves them time and improves their workflow, it saves you money.