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Free reports with data-driven actionable insights.

Analyst reports

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Forrester Consulting TEI study evaluates the ROI of Zendesk

Forrester Consulting TEI study evaluates the ROI of Zendesk

Forrester Consulting TEI study evaluates the ROI of Zendesk

Zendesk Insights
Tip of the Week: Calculate Your Average Resolution Time using CSV exports

Tip of the Week: Calculate Your Average Resolution Time using CSV exports

Tip of the Week: Calculate Your Average Resolution Time using CSV exports

2023 Gartner® Magic Quadrant™

2023 Gartner® Magic Quadrant™

2023 Gartner® Magic Quadrant™

Zendesk Insights
State of CX Maturity: Midsized and Enterprise LATAM

State of CX Maturity: Midsized and Enterprise LATAM

See how your company stacks up against the best CX teams in your region.

Customer experience
State of Retail CX 2023

State of Retail CX 2023

Get the latest research and expert tips on how to create game-changing retail CX in 2023.

Customer experienceResearch and trends
The State of CX Maturity among SMBs of Europe

The State of CX Maturity among SMBs of Europe

To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. Read the report to see where your team stands.

SMBCustomer experience
CX trends for higher education

CX trends for higher education

Learn 5 CX trends that are improving communications across America’s college campuses and universities in 2023.

Customer experience
Zendesk provides Vimeo with a flexible solution to easily scale customer support operations

Zendesk provides Vimeo with a flexible solution to easily scale customer support operations

Zendesk provides Vimeo with a flexible solution to easily scale customer support operations