Customer complaint software

O software de atendimento ao cliente da Zendesk aborda proativamente as reclamações dos clientes

Consumers are increasingly turning to social media to share feedback on their customer care experiences. It has become increasingly difficult for businesses to ignore or hide from bad experiences.

Zendesk believes that companies should address the issue proactively by embracing customer complaints. We all know that at least some of our customers are going to complain no matter what. When customers contact us, why not provide them with a swift, dedicated, transparent, and beautiful customer service environment for that purpose.

The inside scoop on customer complaint software

As soluções de atendimento ao cliente da Zendesk permitem que as empresas sejam mais confiáveis, flexíveis e dimensionáveis. Elas ajudam a melhorar a comunicação com clientes e a entender grandes quantidades de dados. Acima de tudo, elas funcionam em conjunto para criar relacionamentos melhores e duradouros com seus clientes.

Você sabia?

O software de suporte ao cliente da Zendesk reúne todas as informações sobre os clientes em um só lugar. Tudo o que você precisa em um único local, para que a comunicação entre você e seus clientes seja eficiente, relevante e pessoal.

A timely solution

Com o software de ouvidoria do cliente, você tem tudo o que precisa para gerenciar as queixas deles e fornecer o melhor atendimento possível em um só lugar:

  • Multicanal. Os produtos Zendesk reúnem canais convencionais e emergentes, facilitando a interação com os clientes no ritmo deles
  • Multilingual. Localized support content in over 40 languages can be dynamically applied everywhere – automations, macros, triggers, and knowledge base articles
  • Multibrand. Unique help centers, support channels, and business rules for multiple brands, regions, or products managed within a single help desk

Handling customer complaints

Since unhappy customers are inevitable, it's better to proactively respond to complaints than to have a disgruntled customer. In fact, an upset customer can become a liability, so turn this interaction into an opportunity to build a relationship with your customer.

Customers care more about how how a company handles their problem than about the situation that caused their initial complaint. They're not complaining to make you look bad—they want you to respond with a solution.

To learn how to turn a negative complaint into a positive customer experience, here are 10 tips to better manage customer complaints.

Próximas etapas

When it comes to dynamic complaint handling, having the right tools is a must. Try a free trial of Zendesk Support today.