In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider

What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty.

What your agents experience and how they keep track of customer needs is the crucial difference between a business that works and one that works well

With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI

No matter how much time you spend delivering good customer service, it’s important to remember you can’t please everyone every time. The key is to learn how to make the best of a difficult customer interaction and resolve the issue in a manner that satisfies everyone

Although 49% of customers didn’t consider any of the listed options as too casual, 35% felt that emoticons were too informal for customer support. Similarly, 26% said

Some retailers see shipping and delivery as solely utilitarian. In reality, how you handle this process can be a big indicator of your commitment to your customers.

Language doesn’t need to be a barrier in your efforts at going global

Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences

An omnichannel customer experience could be the missing key to both customer satisfaction and an improved agent experience

Meet Zac Renault, a Zendesk customer advocate who provides French language support. He's an avid table tennis player and someone who isn't afraid to say, "I don't know" when he encounters a tricky customer issue.

Gaming studios have more control over their customer service when they provide their own support channels. With the rapid emergence of online and mobile games, it’s more important than ever for gamers to get the help they need so that they continue to stay engaged.

Figuring out how to reduce customer churn can take a fair amount of work. Putting an actionable strategy in place will ensure that your customers stay.

Conversational commerce is designed to connect customers with their favorite brands in real-time.

Support is often geared to the needs and capabilities of a company. It's time to put the customer first.

Scaling and providing consistency across channels requires an omnichannel support solution—informed by a strategy that keeps the customer at the center of your business

Customers are always willing to tell you how they feel about your product. The question is, though: is there a better way to listen?

Customers expect a certain level of transparency when they submit questions, but for growing a company, providing reliable and consistent service can be difficult

In this post, we’ll share how you can stand out from the crowd with a better online experience for your customers

So how do you pull off delivering 24/7 business hours? By being smart humans and using technology wisely

Companies know how imperative it is to better understand how their customers interact with their brand so they can provide a better customer experience

When companies succeed at putting customers first, customers are more likely to advocate for and stay with a company longer. A customer-centric company’s good reputation is likely to bring in new shoppers because consumers are more willing to purchase from a company they believe will treat them well and personalize their experiences

Customer experience focuses on improving the way customers interact with your business. Doing so means putting the needs of the customer front and center

What if the industry’s definition of what comprises top-notch customer service varies from what customers really value?