Improve customer experience

Zendesk’s Tech for Good partners create crucial COVID-19 resources

Zendesk’s Tech for Good partners create crucial COVID-19 resources

These organizations are using Zendesk tools to connect people with the information, care, and services they need

The impact of COVID-19 on CX: Zendesk’s Benchmark Snapshot Article

The impact of COVID-19 on CX: Zendesk’s Benchmark Snapshot

Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak

Ask Me Anything: Adapting for COVID-19 Article

Ask Me Anything: Adapting for COVID-19

During our most recent “Ask Me Anything” (AMA) discussion, leaders from the Zendesk Business Continuity Leadership Team shared how we adapted for the unprecedented coronavirus (COVID-19) pandemic and quickly mobilized our employees to work from home

Zendesk update: staying safe and working for you Article

Zendesk update: staying safe and working for you

Our top priorities are to keep our employees safe and to support the companies and customers that depend on Zendesk

Sell more

Top CRM benefits for sales and support teams Article

Top CRM benefits for sales and support teams

With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully

What is the CRM process? Article

What is the CRM process?

The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers

Fast-track lead generation with Sell + Reach Article

Fast-track lead generation with Sell + Reach

Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate

What is the sales pipeline and how do you track it? Article

What is the sales pipeline and how do you track it?

In this post, we’ll take a deeper look into what the sales pipeline is, along with how to track and manage it with a CRM

Guides, research, and more

Refitting retail service and support Guide

Refitting retail service and support

Customers expect fast, personal support from retailers. They want to connect with companies on their own…

Customer service trends in media and entertainment Article

Customer service trends in media and entertainment

Customer trust and loyalty is hard-won and easily lost. As media and entertainment companies continue to…

Why 44% of customers experience poor customer service when banking online Article

Why 44% of customers experience poor customer service when banking online

According to a recent IDC report, 44% of customers say they’ve had poor experiences when banking…

Latest stories Page 89

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Ep 4: Fill Out This Form

Your pizza will be there tomorrow between 9 and 2.

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Please Don’t Push Around 100-Year-Old Retail Workers

Businesses live by the rule that the customer is always right. There are exceptions, of course.…

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8 Ways to Ramp Up Help Desk Response Times

These days customer feedback and distress signals come in a head-spinning variety of formats and flavors.…

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Ep 2: The Evil Three

Matt Nelson runs afoul of the TRUE creators of bad customer service!

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Paul Carr Lives up to His Curmudgeonly Accent

There’s just something about Brits. Even when they’re being upbeat they sound like grumpy old farts.…

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Bulk Shopping Is No Longer Cool

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The McRib’s Manipulative Ways

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Check Out Our December Webinars

We’re excited to announce December’s lineup of FREE webinars. Enhance your support skills Build out your…

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Who Has the Best and Worst Customer Service Policies?

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Alcoholic Whipped Cream Is Here!

Wondering how to add a boozy touch of class to your next gathering? Wonder no more,…

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Twicket contest was actually twicket school

On November 18th, we released our new Zendesk for Twitter integration, which allows Zendesk help desks to…

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Black Friday shoppers triple from last year

Was it worth it, America? Really? I know you’ve been eyeing that new bagel-sized toaster and…

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The Struggle Over Social Media Strategies Around Customer Service

Service organizations are looking to deliver customer service and support through multiple channels, such as contact…

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Steven Slater Imitator Not As Cool As Real Thing

Steven Slater, the Jet Blue flight attendant who famously grabbed a couple of brewskies before inflating…

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How Customers Helped ModCloth Grow Into a $16 Million Company

Fashion is, by definition, a notoriously fickle business. As Heidi Klum has taught us all: One…

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Final Round of Contest Winners

Congratulations to @forestanderson, @j_jahn, @ktmparts, and @andyjgarrett who entered the exciting contest we kicked off on Thursday,…

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Fourth Round of Contest Winners

Congratulations to @teachingjane, @maelman, @storefrontapp, and @stevecarlton who entered the exciting contest we kicked off on Thursday,…

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Social studies: A business-to-consumer social media report card

When the Internet entered the mainstream, life became a lot more challenging for traditional retailers. The…

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Third Round of Contest Winners

Congratulations to @comptenz, @jennybyham, @livemocha, and @HealthLeap who entered the exciting contest we kicked off on Thursday,…

The keys to excellent internal help desk management Article

The keys to excellent internal help desk management

These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.