Improve customer experience

Zendesk’s Tech for Good partners create crucial COVID-19 resources

Zendesk’s Tech for Good partners create crucial COVID-19 resources

These organizations are using Zendesk tools to connect people with the information, care, and services they need

The impact of COVID-19 on CX: Zendesk’s Benchmark Snapshot Article

The impact of COVID-19 on CX: Zendesk’s Benchmark Snapshot

Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak

Ask Me Anything: Adapting for COVID-19 Article

Ask Me Anything: Adapting for COVID-19

During our most recent “Ask Me Anything” (AMA) discussion, leaders from the Zendesk Business Continuity Leadership Team shared how we adapted for the unprecedented coronavirus (COVID-19) pandemic and quickly mobilized our employees to work from home

Zendesk update: staying safe and working for you Article

Zendesk update: staying safe and working for you

Our top priorities are to keep our employees safe and to support the companies and customers that depend on Zendesk

Sell more

Top CRM benefits for sales and support teams Article

Top CRM benefits for sales and support teams

With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully

What is the CRM process? Article

What is the CRM process?

The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers

Fast-track lead generation with Sell + Reach Article

Fast-track lead generation with Sell + Reach

Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate

What is the sales pipeline and how do you track it? Article

What is the sales pipeline and how do you track it?

In this post, we’ll take a deeper look into what the sales pipeline is, along with how to track and manage it with a CRM

Guides, research, and more

Refitting retail service and support Guide

Refitting retail service and support

Customers expect fast, personal support from retailers. They want to connect with companies on their own…

Customer service trends in media and entertainment Article

Customer service trends in media and entertainment

Customer trust and loyalty is hard-won and easily lost. As media and entertainment companies continue to…

Why 44% of customers experience poor customer service when banking online Article

Why 44% of customers experience poor customer service when banking online

According to a recent IDC report, 44% of customers say they’ve had poor experiences when banking…

Latest stories Page 98

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Five rules for the Karma Agent

Heavily inspired by the article “How to be a Buddha Boss” from Swedish web site Chef.se…

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User Interface Customization with the CSS Widget

Zendesk offers an easy and convenient way for you to set up your help desk so…

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Story of Clive the support agent

“There is a happy ending after the tale of woe and despair. If you’re a software…

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SupportAwards, Small Business Web, Other Weekend Tidbits

From August 1st you can nominate a company or support agent for outstanding customer support or…

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Citizens of Zendesk

Zendesk customers span the world. During the month of June we invited customers from eight cities…

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Social CRM: Managing the Consumer 2.0 Relationship (PR)

Here at Zendesk we’re big fans of Get Satisfaction. If you don't know about them already,…

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San Francisco Meet-up v3

We’re back in San Francisco for another meet-up for Zendesk customers, partners, friends and fools. This…

Feedback Tab for iOS and Android Apps Article

Feedback Tab for iOS and Android Apps

Update: You may have noticed this post is a little old! We’ve replaced the Feedback Tab…

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First Copenhagen Meetup and Last Farewell

On Thursday June 18 we hope to see all Danish customers, partners, friends and fools for…

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Tidbits: Pass-Through Email and CAPTCHA

This weekend will bring some nice new features for Zendesk and in general June will be…

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Boston HQ Sneak Peek

On this quiet and uneventful Memorial Day we hereby offer a sneak peek at the new…

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Zendesk Buddha Machine v2

Together for the first time. Zengirl and Zenbaby presenting the new Zendesk Buddha Machine version 2.…

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Thank You, Wellington

Last month’s meetup in Wellington was a lot of fun and splendid networking in this beautiful…

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Announcing Series A, New Boston HQ and 1,000 Customers (PR)

Big day today for the Zendesk team. We're announcing our Series A investment by Charles River…

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Meet @zendesk at #railsconf

Follow @primdahl and @staugaard to find and meet the Zendesk team at this year’s Railsconf.

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How Long Has It Been Since Your Last Zenfession?

“We implemented Zendesk to 90% of how we us it now in the first 2 hours…

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Wellington, NZ, Meetup

If you haven’t had the opportunity to visit the beautiful city of Wellington yet, now’s your…

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Loic ? Zendesk

You go check it out too.

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Join us at Barcamp Boston

Join us at Barcamp Boston, April 25-26, 2009 at MIT. Zendesk is a Platinum sponsor and…

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Slicker Charts

Our reporting engine has seen a slight overhaul this weekend and can now provide a more…